Erp Implementation Executive

CMG Manager Operations (Customer Management Group)

Responsibilities -

• Complaint resolution and vendor management skills.

• Customer relationship management skills.

• End to end implementation of Next Products.

• Complete ownership of Complaint resolution.

• Ensuring collections of dues from assigned schools.

• Ability to Lead/Motivate and Coach the Team.

• Efficient Vendor Management Skills.

• Should manage CRM (Implementation Section, Complaint Section, Timesheet Entry

Module &

• Report, Usage Data Report, Claims & Imprest Section, Preventive Maintenance

Report)

• Should conduct PM audit as per the process set for Manager - CMG

• Should plan collection and complaints/installation at the end and beginning of every

day.

• Should ensure TAT on all installations and support activities.

• Need to Adhere to the KRAs.

• Responsible for ERP Implementation.

Responsible for Training on NLP/ERP and Teach Next/Digital classes/Computer Curriculum,

 should impart quality training to customer/internal team.

• Responsible to ensure timely payment from assigned school.

• Should follow the ERP Implementation process Site Survey” till “Completed” covering all

phases Responsible for satisfactory customer experience in Next Product.

• Should plan collection and complaint/installation at the end and beginning of everyday.

• Should pay attention in kick-off meeting and put clear understanding on

the customer expectation before gives “OPS Go Ahead” for ERP Implementation.

• Should actively be involved in First Time Resolution (FTR) on all ERP complaint registered

in CRM by internal and external customers.

• Ensure optimum usage of Next NLP/Products. Need to Adhere to the KRA’s.

• Account Manager / ERP Implementation (School ERP)