ERP Accounts Module Support Specialist

Job Summary

We are seeking a proactive ERP Accounts Module Support Specialist with strong communication skills to provide end-user support, resolve issues, and ensure smooth operation of the Accounts module in our ERP system. The role requires a solid understanding of accounting processes, functional ERP knowledge, and the ability to clearly explain system workflows to both technical and non-technical stakeholders.

Key Responsibilities

1. End-User Support & Communication

• Serve as the primary contact for ERP Accounts module queries.

• Listen to user concerns, clarify requirements, and provide timely solutions in a clear and concise manner.

• Collaborate with finance and technical teams to resolve issues effectively.

2. Functional Troubleshooting

• Diagnose and resolve module-related issues in general ledger, accounts receivable/payable, tax calculations, bank reconciliation, and reporting.

• Escalate complex issues to the development team with clear documentation of the problem.

3. Training & Knowledge Sharing

• Conduct training sessions and create easy-to-follow guides for end-users.

• Explain ERP processes and best practices using simple language adapted to the audience.

• Maintain updated process documentation for the Accounts module.

4. Process Monitoring & Data Accuracy

• Monitor daily ERP transactions for accuracy and compliance with accounting standards (IFRS/GAAP).

• Identify discrepancies and guide users in correcting them.

5. Process Improvement & Feedback

• Collect feedback from users and suggest enhancements to improve efficiency.

• Work closely with stakeholders to ensure proposed changes align with business needs.

Qualifications

• Bachelor’s degree in Accounting, Finance, or related field.

• 1–3 years of ERP support experience (ERPNext preferred).

• Solid understanding of accounting workflows and compliance requirements.

• Proven ability to explain technical or process-related concepts to different audiences.

Skills Required

• Strong verbal and written communication skills.

• Functional expertise in Accounts module (GL, AP, AR, taxes, bank reconciliation).

• Problem-solving and analytical thinking.

• Interpersonal skills to build trust with users and team members.

• Ability to translate business needs into ERP workflows.

Key Performance Indicators (KPIs)

• Timeliness and clarity of communication with users.

• Average ticket resolution time.

• User satisfaction rating for support provided.

• Reduction in recurring issues due to effective training and guidance.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Work Location: In person