Enterprise Customer Service Agent

The Enterprise Customer Service role sits within the Customer Experience Department, Customer Services Team, specifically serving the Enterprise business area. To offer an exceptional level of service to Onecom customers ensuring that every communication
is both a professional and positive experience. The service must be pro-active, timely and informative, balancing the needs of the business and the customer.

• Personable, confident and strong personality
• Passionate about providing an excellent service with every customer interaction• Driven to go above and beyond delivering against expectations on or ahead of time• Enjoys working with and speaking to people• Understands how own role contributes to business objectives and internal customersatisfaction• Is able to remain calm and work well under pressure• Keen to tackle potential problems on own initiative• Can communicates in an open, candid and consistent manner• Always sees a task through to the end, ensuring full ownership going the extra mile for the Customer• A Team Player

• Manage a portfolio of accounts
• To provide support to our customers, the sales teams and members of your own team• Display a polite and professional telephone manner at all times• Liaise with business customers in resolving problems and answering queries via telephone, email and web chat, working to a ‘first call’ resolution target• Attend meetings with potential and existing customers• To play an integral part in building relationships with our customers and the key role in the management and retention of the customer now and in the future• Managing relationships at all points up to Director level• Escalation point for every eventuality – inspiring confidence in the customer as the ‘go-to’ contact• To manage and maintain bespoke and complex accounts, each with varying requirements• Bespoke reports generated each month for selected customers• Process management - pro-active to a very high

Perks for our People:

• Holidays

  : 12 days annual leave, 7 public holidays , 6 UK holidays

• Other Leave

  : 7 days casual leave, 7 days sick leave

• Development

  : In-House Training Academy

• Wellbeing

  : Mental Health support

Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.

We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration.

We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.