Enterprise App Programmer

As an L2 Engineer, you are part of a 24/5 support for HCM team that is responsible for migration, incident operations, problem investigation, management and resolution. You will work closely with cross-functional teams to understand and address customer needs and react quickly to support and operations issues.  
The Application Support group is a part of NetApp’s IT function and is responsible for a wide range of applications expertise.  As a part of a team, you will help to ensure that team objectives and operational goals are met.

•    Provide specific technology operations support during assigned shift.  Handle incident tickets, migrations, speak with end-users, work on problem tickets and resolve critical operations issues rapidly and effectively.
•    Should have 2-3 years of working experience on SAP CPI,OIC

• Analyzes, designs, acquires and implements projects for SAP Success Factors ,SAP CPI,OIC and/or Field Glass Vendor Management systems

•    Should have strong hands on experience in developing custom interfaces with CPI using various CPI tool.

•    Updates customers and others on status of support issues via ticket updates in an ITSM tool such as ServiceNow
•    Ability to follow standard ITIL support principles and processes•    Working knowledge of ServiceNow or similar ITSM support tools.•    Basic Knowledge of SQL queries and has worked on SQL developer tool/TOAD.

•    Expertise in Groovy scripts XSLT graphical mapping
•    Within CPI Expertise in handling integrations using ODATA SFTP IDOC SOAP HTTP Process Direct REST JDBC Adapters•    Should have knowledge in handling security artifacts encryption and decryption mechanisms•    Strong communication ,Strong presentation and writing skill

•    Have been part of implementation projects and handling L2 support
•    Responsible for the understanding Functional specification requirement and prepare Technical specification develop interfaces as per the requirement•    Provide expertise on all technical questions related to SAP CPI integration•    Understand the business needs and the needs to standardize processes and build this into the design•    Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to other team members•    Analyzing the ticket and provide solution•    Resolving the issues within SLA

•    Ability to work quickly and effectively under pressure and efficiently handle multiple priorities simultaneously.
•    Support all formal documentation of solutions, including requirements for product extensions,etc.•    Reporting to customers and management on status, resources needs and projected outcomes.•    Creative approach to problem solving

Ability to handle multiple tasks concurrently with competing deadlines.
•    Willingness to work shifts or be on call, which may occur during off hours or on weekends or on holidays.

•    A minimum of 2 years of experience is required; 3 to 5 years of experience is preferred. 
•    An associate’s degree in Information Technology, Electrical Engineering, Computer Science or other related field is required; or equivalent experience.
•    Demonstrated ability to have completed multiple, moderately complex technical tasks.