Enterprise Account Manager- Healthcare

As an Enterprise Account Manager at DocFyn, you will play a crucial role in managing client relationships, driving adoption of our suite, and contributing to the achievement of clients" marketing goals. This position requires a solid grip on performance metrics, comfort in handling enterprise accounts, and a passion for thriving in fast-paced, high-ownership environments. You will work closely with healthcare brands to define marketing and growth goals, monitor account profitability, ensure client satisfaction, and drive platform adoption to deliver tangible results. **Key Responsibilities:** - Client Management: Build and nurture relationships with healthcare providers to ensure retention and satisfaction. - Onboarding & Training: Guide clients through platform setup, customization, and training for seamless adoption. - Strategic Planning: Collaborate with clients to define KPIs, design campaigns, and align DocFyn's tools with their marketing objectives. - Adoption Driver: Proactively identify underutilized features and demonstrate value to boost platform engagement. - P&L Ownership: Monitor account profitability, track budgets, and optimize resource allocation. - Issue Resolution: Act as the primary point of contact for escalations, coordinating with internal teams for timely solutions. - Feedback Loop: Relay client insights to product teams to shape roadmap priorities. - Upsell Opportunities: Identify expansion potential such as add-on modules and extended licenses. - Market Expertise: Stay updated on healthcare marketing trends to advise clients strategically. **Qualifications Required:** - Experience: Preferred 2-4 years in account management. Experience in healthcare is a plus! - Travel: Traveling to the client location may be needed early on but will remain minimal in the long term. The company follows a Remote-First approach. - Communication: Exceptional client-facing skills with the ability to simplify technical concepts. - Analytical Skills: Proficiency in interpreting metrics like ROI, CAC, and LTV to guide decisions. - Technical Aptitude: Comfort with SaaS platforms, Performance Marketing, CRMs, and marketing automation tools. - Startup Fit: Self-starter attitude, adaptable to ambiguity, and driven by high-impact roles. If you join DocFyn, you will have the opportunity to work directly with decision-makers at top hospitals, benefit from ESOPs for high performers, enjoy a Remote-First work environment with minimal travel, and learn and grow in one of India's fastest-scaling health tech startups.,