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Hills Cement Company logo

Engineer/ Senior Engineer - Technical Services

1 - 3 years

4 Lacs

Silchar Middle Assam Mizoram

Posted:1 week ago| Platform: Naukri logo

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Skills Required

Customer Service Site Visit Technical Support Mason Escalations Customer Complaints Customer Satisfaction Complaint Handling Troubleshooting Technical Services Supervision Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Purpose: To organize technical services activities as per market requirement in respective territory To help customers in building stronger by promoting and demonstrating good construction practices To build long term relations with key influencers through knowledge sharing & trouble shooting To support dealer network for market development in coordination with respective sales colleague Key Performance Areas: Implement various customer related initiatives within quality expectations and defined timelines Organize TS activities aiming due value in return as per action plan & market need Prepare & submit market reports, feedback, observation regularly and maintain related data base Key Responsibilities Customer Related Initiatives Visits to construction sites from various segments regularly and promote good construction practices through interaction, demonstrations & guidance Build relations (through knowledge sharing & trouble shooting) with key influencers such as engineers, architects & contractors, technical authorities from Govt. departments. Timely resolution of the customer queries Implement customer related initiatives as and when they are rolled out Promotional Activities Implement TS activities for spreading brand awareness for various customer segments as per standard format on regular basis as per market requirement jointly decided with respective marketing officer. Make logistics & other arrangements for the various programs and ensure participation of targeted customers Reporting & Maintaining Database Prepare & send regular reports to Head Technical Services about customer feedback & market scenario as per system laid by the management (physical, digital, physical) Maintain record related to various customer initiatives Build database of key influencers for various segments

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Hills Cement Company
Hills Cement Company
www.hillscementcompany.com

Construction and Materials

Cement City

250 Employees

2 Jobs

    Key People

  • John Doe

    CEO

  • Jane Smith

    CFO

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