Key Purpose:To organize technical services activities as per market requirement in respective territoryTo help customers in building stronger by promoting and demonstrating good construction practicesTo build long term relations with key influencers through knowledge sharing & trouble shootingTo support dealer network for market development in coordination with respective sales colleagueKey Performance Areas:Implement various customer related initiatives within quality expectations and defined timelinesOrganize TS activities aiming due value in return as per action plan & market needPrepare & submit market reports, feedback, observation regularly and maintain related data base Key Responsibilities Customer Related InitiativesVisits to construction sites from various segments regularly and promote good construction practices through interaction, demonstrations & guidanceBuild relations (through knowledge sharing & trouble shooting) with key influencers such as engineers, architects & contractors, technical authorities from Govt. departments.Timely resolution of the customer queriesImplement customer related initiatives as and when they are rolled out Promotional ActivitiesImplement TS activities for spreading brand awareness for various customer segments as per standard format on regular basis as per market requirement jointly decided with respective marketing officer.Make logistics & other arrangements for the various programs and ensure participation of targeted customers Reporting & Maintaining DatabasePrepare & send regular reports to Head Technical Services about customer feedback & market scenario as per system laid by the management (physical, digital, physical)Maintain record related to various customer initiativesBuild database of key influencers for various segments