Engineer - Process Management - Technical Support To CC

Job Description

As Engineer- Technical Support your mission will be to support all functions of AGA products by responding to all kind of technical questions. The goal would be to continuously improve the data availability and support process. Build up a knowledge portal and gather FAQ s. You will be interacting with the global team of AGA marketing to stay up to date with new product release and updates. You will be working at the Global Engineering Centre of Atlas Copco Process Management team. Your main responsibilities include: Provide Technical support by answering the queries. Drawings and Certification support Support to Model selection Identify CPQ errors and resolve Answer to Legislative questions Support on Features & options Document upload (launches) Grouping file preparations Document completion/ Business Portal clean up Engineering support (BPCS cleanups active/obsolete) BPCS Cleanup active and absolute products Responsibility of executing assigned tasks The successful candidate should have a good mix of the following: Bachelor in mechanical engineering or equivalent Minimum 2-3 years industry/work experience Outstanding oral and written communication skills to interact with global sales organization Analytical thinking and Problem-solving aptitude Assertive to handle challenging requests under pressure Eager to learn to understand the wide range of product offerings and applications High quality standards to ensure customer satisfaction Product knowledge Dryers and Gas Generators will be an additional advantag In return, we offer, An opportunity to work with 150 years old, leading global product company. An opportunity where you are empowe'red to drive your own professional journey. A challenging role focused on customer support. Global exposure and opportunities through internal mobility Freedom and authority to act A culture where we care about each other and world around us. Best in class total reward program covering Insurances, Higher Educatio n