Engineer, Order Handler

Valmet is a leading global developer and supplier of process technologies, automation and services for the pulp, paper and energy industries. With our automation systems and flow control solutions we serve an even wider base of process industries.

We aim to become the global champion in serving our customers. Our more than 19,000 professionals work close to our customers and are committed to improving our customers’ performance – every day.

The company has over 220 years of industrial history and a strong track record in continuous improvement and renewal. Valmet’s net sales in 2022 were approximately EUR 5.1 billion. Valmet’s shares are listed on the Nasdaq Helsinki and the head office is in Espoo, Finland.

Scale

Work complexity and business impact: Works independently to complete given assignments, carrying out day-to-day sales coordination activities responding to internal and customer enquiries that may require some initiative. Analyses and improves current ways of working. Guides and influences others within own area of expertise. Geographical scope: local /national. Typical minimum relevant experience required: 2-5 years.

Roles & Responsibilities –

1. Take the orders from Valmet sales offices, input orders and related information into the organization's ordering system.

2. Review customer order- validate data in the ordering system and approve for manufacturing process and necessary actions.

3. Coordinate order related technical documents from the factory, submission of Order Acknowledgement, Proforma Invoices, Advance Payment note to sales / customer for the order’s, subsequent manufacturing process.

4. Respond effectively and efficiently to internal and customer enquiries including queries relating to Orders, Returns, Quality/Functionality Short/Wrong Supplies and escalate queries where required. Follow the Free/Warranty supply process guidelines and take appropriate action to support customer.

5. Responsible for maintaining data records and ALL relevant communication with Sales / Customer and Operation Team.

6. Order follow-up, track supply chain status and ensure meeting the On-Time Deliveries (OTD). Advance Information to clients on order reschedules’ s and submit revised OA. Maintain Mfg. scheduled and update to clients.

7. Establish effective and efficient Communication method to keep update the Sales / Customer for Order Status / Projects scheduled in regular intervals.

8. Responsible for order prioritization, escalation matrix for Urgent / Shutdown cases.

9. Follow the revision process / change order mechanism and responsible for making proposal (Cost & Delivery Impact) and attain necessary Approvals for Order Amendment / Cancellation. when needed…as per manager Guidelines.

10. Responsible for Factory Acceptance test (FAT), Organizing Customer Site and/or Delivery expedite visit, continue support all the way to keep customer happy doing Business with Valmet

When everything works together

Valmet is where the best talent from a wide variety of backgrounds comes together. With over 19,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries, and serve an even wider base of process industries with our automation systems and flow control solutions. Our commitment to moving our customers’ performance forward requires creativity, technological innovations, service know-how – and above all, teamwork.

Join the team! www.valmet.com/careers