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Engineer, Order Handler

Engineer, Order Handler

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Valmet

2 - 5 years

5 - 9 Lacs

vadodara

Posted:4 days ago| Platform:

Apply

Skills Required

supply chain sales matrix manufacturing process sales coordination automation systems continuous improvement cost technical documentation testing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Work complexity and business impact: Works independently to complete given assignments, carrying out day-to-day sales coordination activities responding to internal and customer enquiries that may require some initiative. Analyses and improves current ways of working. Guides and influences others within own area of expertise. Geographical scope: local /national. Typical minimum relevant experience required: 2-5 years.

Roles & Responsibilities -

1. Take the orders from Valmet sales offices, input orders and related information into the organizations ordering system.

2. Review customer order- validate data in the ordering system and approve for manufacturing process and necessary actions.

3. Coordinate order related technical documents from the factory, submission of Order Acknowledgement, Proforma Invoices, Advance Payment note to sales / customer for the order s, subsequent manufacturing process.

4. Respond effectively and efficiently to internal and customer enquiries including queries relating to Orders, Returns, Quality/Functionality Short/Wrong Supplies and escalate queries where required. Follow the Free/Warranty supply process guidelines and take appropriate action to support customer.

5. Responsible for maintaining data records and ALL relevant communication with Sales / Customer and Operation Team.

6. Order follow-up, track supply chain status and ensure meeting the On-Time Deliveries (OTD). Advance Information to clients on order reschedules s and submit revised OA. Maintain Mfg. scheduled and update to clients.

7. Establish effective and efficient Communication method to keep update the Sales / Customer for Order Status / Projects scheduled in regular intervals.

8. Responsible for order prioritization, escalation matrix for Urgent / Shutdown cases.

9. Follow the revision process / change order mechanism and responsible for making proposal (Cost & Delivery Impact) and attain necessary Approvals for Order Amendment / Cancellation. when needed as per manager Guidelines.

10. Responsible for Factory Acceptance test (FAT), Organizing Customer Site and/or Delivery expedite visit, continue support all the way to keep customer happy doing Business with Valmet

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Engineer, Order Handler