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Engineer II - IT

Engineer II - IT

Anblicks

6 years

0 Lacs

hyderabad telangana india

Posted:2 weeks ago| Platform:

Apply

Skills Required

support macos sharepoint dhcp wan tcp ip vpn firewall servicenow jira security patch management virtualization vmware troubleshooting communication service technology certifications itil documentation reporting

Work Mode

On-site

Job Type

Full Time

Job Description

4–6 years of experience in IT support, with at least 1–2 years in an

L2 role

Strong Knowledge Of

Windows 10/11, macOSMicrosoft 365 (Exchange Online, Teams, SharePoint, Intune)Active Directory, Group Policy, DNS, DHCPNetworking (LAN/WAN, TCP/IP, VPN, firewall basics)Experience with

ITSM ticketing tools

(ServiceNow, JIRA, ManageEngine, etc.).Familiarity with security practices (endpoint protection, patch management, MFA).Basic understanding of virtualization (VMware/Hyper-V) is a plus.Strong troubleshooting hardware skills.Excellent communication and customer service skills.

Qualifications

Bachelor’s degree in Computer Science / Information Technology (preferred).Relevant certifications:

MCSA, Microsoft 365 Certified, ITIL Foundation, CCNA, CompTIA Security+

(preferred).

Soft Skills

Strong problem-solving attitude with ownership of issues until resolution.Ability to work independently as well as part of a team.Good documentation and reporting skills.Ability to prioritize tasks in a fast-paced environment.

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Engineer II - IT

Anblicks

hyderabad, telangana, india

Engineer II - IT

Anblicks

hyderabad, telangana, india

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Engineer II - IT