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Tata Communications
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Engineer - Global Service Operations

Engineer - Global Service Operations

Tata Communications

0 years

|

0 Lacs

Pune Maharashtra India

Posted:1 day ago| Platform:

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Skills Required

service mobility collaboration security network support troubleshooting tcl escalation restoration ip transmission

Work Mode

On-site

Job Type

Full Time

Job Description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

To support customers for the daily down calls, service degradation cases, and service requests.
Perform First level troubleshooting followed by timely updates to the customer within the prescribed turnaround time (TAT).
Follow up with TCL internal teams for resolution & support.
Follow up with the customer for customer-end dependency cases.
Escalation within internal teams for timely restoration of customer services.
Escalation within customer teams for timely restoration of customer services.
Use of internal tools for troubleshooting the issues.
Good communications skills. Knowledge of IP and transmission network.

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Tata Communications

Telecommunications

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