Engineer - EndPoint Management (EM1)

Required Skills Technology | Endpoint Management- SCCM Technology | Endpoint Management- Intune Domain | IT in Banking | Customer Support Behavioral | Aptitude | Communication Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | Azure Infra Management Certification As an SCCM and Intune Level 1 Administrator, you will play a crucial role in providing support for the configuration and management of these Microsoft-based systems. You will work closely with senior administrators and IT teams to ensure the effective deployment of software, updates, monitoring, and mobile device management across our organization. Key Responsibilities: 1. SCCM Configuration and Support: - Assist in the setup, configuration, and maintenance of SCCM infrastructure components, including site servers, distribution points, and client settings. - Provide Level 1 support for SCCM-related issues, troubleshooting software deployments, and client-related problems. 2. Intune Configuration and MDM: - Assist in the configuration of Microsoft Intune for mobile device management (MDM) and endpoint security. - Help onboard and manage mobile devices, ensuring security policies are applied. 3. Software Deployment: - Assist in packaging and deploying software applications, updates, and patches using SCCM. - Collaborate with senior administrators to monitor deployments, resolve issues, and report on software compliance. 4. Operating System Deployment: - Participate in creating and maintaining task sequences for OS deployments using SCCM. - Support the deployment of operating systems and upgrades on client machines. 5. Troubleshooting and Support: - Provide Level 1 support for SCCM and Intune-related issues and incidents, working with end-users and escalating to senior administrators when necessary. - Assist in monitoring the SCCM and Intune environments to ensure proper functionality and performance. 6. Documentation: - Maintain clear and accurate documentation of configurations, processes, and troubleshooting procedures for SCCM, and Intune. - Collaborate with senior administrators to update knowledge base articles. Qualifications: - Bachelor s degree in Information Technology, Computer Science, or a related field (or equivalent experience)