Engineer - Cloud & Infra Management

Role Description

Requirements

• B.E / Diploma Engineering in EEE, ECE, CSE or IT or equivalent experience/relevant certification information systems required.
• 3-8 years of professional IT Infrastructure experience with End User Computing Services
• Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required.
• Experience in Laptop, Handheld devices management
• Extensive knowledge and troubleshooting of PC operating systems Windows 10 / Windows 11, MS Outlook, MS office suites
• Knowledge in Mac Operating Systems
• Experience in Microsoft Intune. SCCM, WDS technologies
• Experience with wireless device management required.
• Experience with software distribution systems required.
• Experience in hardware installation, configuration, maintenance, and troubleshooting required.
• Experience in Audio-Video and Collaboration Operations support.
• Experience with Anti-virus management consoles and troubleshooting required.
• All days working at office
• 24 x 7 x 365 support requirements. available to work after hours and weekends, as required.
  

Preferred

• MCSE certification by accredited facility preferred.
• ITIL or formal Service management training and certification preferred.
  

Technical Skill Set

• End User Computing Technologies
• Service Desk
• Desktop Engineering
• Microsoft SCCM
• Microsoft Intune
• M365
• Endpoint Patch management tools
• Vulnerability Management & tools
• Incident, Service Request & Change management (ITSM)
• Asset Management and tools
  

Skills

Mandatory Skills :

Good to Have Skills :