Engagement Manager - Program Management and Management Consulting

Role & responsibilities

About Zinnov and Globalization Excellence ( GE ) team:

Zinnov is a 23 year old niche consulting house, with over 350 consultants. Zinnov helps enterprises across the technology ecosystem build, buy and sell technology and technology services. It helps companies with digital disruption in business operations to achieve higher throughput, innovation, productivity and cost savings. With our team of experienced professionals, we serve clients across Private Equity, TMT, Healthcare, Manufacturing, Financial Services & Retail industries in US, Europe, Japan & India.

The Globalization Excellence team at Zinnov helps companies optimize their global engineering and digital footprint by offering end to end services and customized solutions that includes globalization strategy, global capability center (GCC) set up and management, and GCC advisory and transformation.

Please visit www.zinnov.com and our Linkedin Page to learn more about the Globalization Excellence team (25) Zinnov - Globalization Excellence: Overview | LinkedIn

Our customer focused approach backed by a strong presence and excellent capabilities resulted in several industry recognitions: Best Management Consulting Firm 2023-24: North America Business Awards, Company of the Year 2023-24: International Business Awards (The Stevies”), Best PE Advisory Firm (USA) 2023-24: Global Excellence Awards, Best Firms to Work for 2023-2024, Top 50 Consulting Firm CEOs of 2023: The Consulting Report, IAOP Global Outsourcing 100 Firms, Great Place to Work CertifiedTM

Job Overview:

The ideal hire will own multi-work-stream programs end-to-end—shaping strategy, running execution, and ensuring every engagement achieves its business case. As Project Management Lead/Manager, you will play a critical role in aligning strategic objectives with tactical demands. You will directly support the client in managing GCC operations, facilitating key initiatives, and communicating with internal and external stakeholders to ensure alignment with strategic goals.

Primary Competencies:

• Project and Program Management:

  Plan, execute, and monitor projects/programs to meet timelines, budgets, and quality standards.

• Cross-Functional Collaboration:

  Coordinate with internal teams and stakeholders to ensure seamless execution of deliverables.

• Executive Reporting and Insights:

  Create and present detailed project reports, dashboards, and actionable insights to stakeholders.

• Building Project Artefacts:

  Develop and maintain essential project documentation, including project plans, charters, and risk registers.

• Excellent Stakeholder Coordination:

  Manage schedules, dependencies, and milestones, ensuring timely resolution of issues and risks.

Key responsibilities:

• Act as a trusted advisor to the client, providing strategic insights, program governance and operational support. Build C-level trust quickly; keep executives focused on business value and impact.
• Facilitate and drive key strategic initiatives, from planning through to execution, ensuring they align with the organization’s goals.
• Deeply understand the center’s business goals and develop comprehensive strategies and action plans to meet those goals.
• Coordinate and streamline executive communication, ensuring clear and effective dissemination of information across the organization.
• Manage critical projects, ensuring they are delivered on time and within budget.
• Preparation of high-quality presentations and reports for executive meetings and external stakeholders.
• Assist in managing the budget, including tracking operational expenses and financial forecasting.
• Serve as a liaison between the Head of the Center and other executives, teams, and external partners to ensure smooth operation and communication.
• Proactively remove roadblocks, make tough trade-offs, to ensure objectives and key results are achieved.
• Foster a “win-as-one” culture—mentor team members, share credit, and scale best practices across teams.
• Enhance organizational performance by driving continuous improvement and organizational change initiatives.
• Act as a key relationship manager between Zinnov and the customer, leveraging deep industry knowledge and strategic insights to cultivate and strengthen partnership between the customer and Zinnov.
• Drive business development efforts by identifying new opportunities and facilitating collaboration that aligns with mutual growth objectives.

Preferred candidate profile

Qualifications:

• Master’s degree in Business Administration, Engineering, Computer Science, or a related field.
• Proven experience ( 8 – 13 years ) in a project leader role within technology or product development sectors.
• Strong analytical and problem-solving skills with a proven ability to strategize and implement strategic initiatives and firm-wide programs
• Exceptional ability to communicate and foster positive business relationships.
• Adaptability and flexibility to manage the array of tasks and initiatives.
• Outstanding organizational and leadership abilities, with a focus on tact and diplomacy.
• Strong Experience in project management and executive reporting.
• AI-driven projects experience will be a bonus.

Desired Skills:

• Familiarity with the technologies and the specific software products being developed at the center.
• Experience or knowledge of Agile methodologies and software development cycles.
• Managed or worked closely with executive level stakeholders on end-to-end transformation projects
• Awareness of GCC ecosystem or worked as Program Manager/Chief of Staff for a GCC leader
• AI-related industry knowledge and AI-tools experience