Engagement Delivery Director (Salesforce)

Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce . Responsibilities: Plan and manage the technical delivery of multiple programs within an account using Agile techniques and frameworks Lead and manage delivery team/s to successfully deliver all key milestones and product outcomes within scope, on time, on budget and to expected standards Fully accountable for the delivery of work assignments on time and to expectations in terms of quality, deliverables and outcomes Take responsibility for delivering high quality customer focused services Very good understanding of engagement model ( TM and Fixed Price) and plan end to end execution effectively by keeping scope and milestone on check Implement effective stakeholder engagement and communications strategy for all stages of projects Prepare scope and business cases for more ambiguous or complex projects including cost and resource impacts Anticipate and assess the impact of changes in scope and effectively manage the change request process Manage transitions between project stages and ensure that changes are consistent with organisational and customer goals Working closely with Engagement Management team on Initial scoping and Change Management Report and escalate issues such as variances and manage delivery by exception to ensure issues are understood and actions to resolve identified Support the delivery of all governance materials, artefacts and meetings to ensure products are delivered and maintained in a transparent fashion and stored and maintained as per Organisational standards Guide, support, coach, provide direction, upskill team members and maintain a cohesive culture within the project team Manage effective implementation of resource planning, on-boarding and transitioning of resources. Encourage a culture of Inclusiveness and diversity Keep abreast of new salesforce products and trends within the industry Work collaboratively with cross-functional teams such as MuleSoft, SI partner teams, UI/UX teams, tech PODs to contribute to achieving business outcomes Participate in meetings and discussions to continuously improve delivery Required Skills/Experience Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular management roles, work experience, etc.) 17+ years experience, predominantly managing SaaS based projects. CRM and Salesforce knowledge Good to have: Very good understanding of Salesforce implementation involving custom development, integration and data migration Project management experience (Agile preferred) Manage and develop stakeholder relationships by effective governance model and by including steering committees, through effective communications, documentation, negotiation and issues management to ensure delivery of products and the achievement of outcomes and benefits Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactlyIt means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that s inclusive, and free from discrimination.