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Tata Tele Business Services (TTBS)
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End User Support Manager

End User Support Manager

Tata Tele Business Services (TTBS)

10 - 15 years

11 - 15 Lacs

hyderabad

Posted:2 hours ago| Platform:

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Skills Required

iis ftp active directory dns network security problem management windows troubleshooting dhcp firewall

Work Mode

Work from Office

Job Type

Full Time

Job Description

Overall experience 10 to 15 years.

Incident and Problem Management, Respond to and resolve escalated end user-related incidents and issues in a timely manner

Handle internal and external IT audits and compliances related to End User Management

Manage end user security & services (MS O365, Proxy, DLP, AV, OS Patch, AD, Access)

Manage Collaboration technology (Teams, VC/TP, Webex)

Establish & Manage device standards and user profiles for IT asset deployment

Experience in Windows, AD, M365 and Azure cloud administration

Experience as administrator and designed, implemented, and supported Windows environments in both bare metal and highly virtualized environments.

Expertise in troubleshooting onprem Active Directory and AAD issues and support.

Expertise in Office Exchange online, SharePoint online, Teams, one drive, tenant configuration, federation and related M365 Admin centers.

Implement and support M365 policies and configuration, provide technical enhancements and bug fixes as needed for M365 applications.

Role based access control experience (RBAC) configuration for different azure roles at different azure resource level, subscription, resource group and resources.

Knowledge of core concepts and best practices of identity and access management (IAM), such as authentication, authorization and multifactor authentication (MFA) and conditional access.

Understanding of security principles and experience in implementing security controls in Azure environments, such as network security groups, Azure security center and Azure firewall.

Installing, Configuring and Managing AD / DHCP / DNS / IIS / Proxy / FTP / SFTP Services.

Should be experienced in Installation, configuration, hardening, patching and administration and support of Windows Servers

Administration of Windows Terminal Server, Group Policy management and User Management

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