Enablement Operation Specialist

Role & responsibilities

Our ideal candidate is a well-rounded individual with excellent interpersonal and communication skills, as well as proven project coordination skills.

• Working knowledge of Learning Management Systems
• Respond to technical, procedural, or functional questions of how the LMS system works coming from our stakeholder teams, learners, and vendor teams.

• Organize and maintain enablement materials, ensuring accessibility and relevance for different teams.

• Coordinate and send out timely communications to stakeholders on LMS.
• Partner with the ALM team to identify the upcoming features and how those can be implemented for our learners.
• Ability to lead small projects under guidance of a manager.
• Understanding of eLearning authoring tools (like Captivate, Articulate, and Rise etc.) would be an added advantage.
• Support training sessions by managing logistics, scheduling, and ensuring smooth execution.
• Manage new hire onboarding communications and perform all tasks related to new hire onboarding
• Coordinate with stakeholders for any tools activation for various roles.

• Communicate via newsletters and emails regarding release readiness enablement status
• Publish completion status and drive completion for Mandatory enablement content
• Maintain and manage the Skills Inventory and support the team in launching and maintaining role-based competency program
• Support our Content development teams.
• Work with Instructional Designers, Administrators and SMEs to ensure proper setup, course creation, assignment, and system support for content and complex Web-based, and instructor-led training activities.
• Push out the courses to the required audience through Prescriptive rules and tracking the completion.
• Track and analyze key performance metrics to measure the effectiveness of enablement initiatives.
• LMS administrative tasks
• Maintain data integrity rules for the LMS metadata and processes (e.g., course descriptions, course or class changes, and instructors)
• Maintain LMS Administrators' security roles and access levels.
• Maintain consistency with the content getting published and ensure the best of standards.

Skills

• 2-4 years of proficiency with an enterprise LMS like SABA Cloud, Cornerstone, Docebo, Moodle or similar systems.
• Work timings will be M-F between 2PM to 11PM IST at 25a Noida office (Hybrid environment)
• High in emotional intelligence and having a customer service mindset for assisting people and other teams.