18243 Empathy Jobs - Page 9

Assistant Manager – Customer Experience & Delight (Restaurant Vertical) Business Unit: CREW Location: Bangalore (On-Site) About the Business Swiggy is building a premium lifestyle and travel service that combines AI-powered technology with a dedicated human concierge team to bring unparalleled convenience in lives for high-value customers. The business caters to use cases across travel planning, restaurant reservations, event and gifting arrangements, document assistance, hyperlocal pick-ups, and more — all fulfilled seamlessly. About the Role As Assistant Manager for the Restaurant & Experiences vertical, you will blend expert curation of restaurant or going-out recommendations with flawless reservation management and day-to-day operational oversight. You’ll ensure premium customers enjoy highly personalized dining suggestions, seamless bookings, and outstanding service in collaboration with our Captains (agents) and tech teams. Key Responsibilities Restaurant Curation: Develop and maintain a robust network of top dining options across cuisines, neighborhoods, and occasions. Curate tailored recommendations to match customer profiles, preferences, and mission objectives. Stay abreast of new openings, trending venues, and exclusive offers to provide up-to-date suggestions. Reservation Management: Proactively manage reservations end to end, interacting with restaurants to secure priority tables and handle complex requests. Communicate effectively with customers for preferences, confirmations, and special requirements. Troubleshoot reservation issues, last-minute changes, or VIP arrangements professionally. Operational Excellence: Oversee mission assignments and fulfillment for restaurant requests, ensuring timely and high-quality execution by Captains. Collaborate with team leads to balance workloads, optimize staff schedules, and uphold SOPs for both curation and reservation workflows. Track operational KPIs such as ticket turnaround and customer satisfaction, taking action to improve efficiency and service. Customer Experience: Actively solicit and respond to customer feedback to refine future suggestions. Resolve customer complaints with empathy and professionalism, aiming for superior guest satisfaction. Ensure every customer touchpoint—recommendation, booking, and fulfillment—is seamless and memorable. Technology & Process Improvement: Work with product and tech teams to enhance AI-powered curation and automate routine booking tasks, while prioritizing the human touch for premium requests. Contribute to database management for restaurant profiles, reviews, and customer preferences. Key Requirements 4–8 years’ experience in restaurant curation, concierge services, or hospitality operations, preferably in a premium segment. Deep familiarity with the food and beverage landscape, restaurant ratings, and customer dining preferences. Strong communication, negotiation, and relationship-building skills for engaging with restaurants and customers alike. Expert knowledge of reservation platforms and tech-enabled booking workflows. Proven operational and team management discipline, with the ability to prioritize under pressure. Analytical mindset and attention to detail in both suggestion/selection processes and operational execution. Open to working evenings, weekends, and holidays as per business rotation. Success in this Role Success will mean consistently delighting customers with high-value dining experiences, delivering fast and accurate reservations, and driving improvements in service efficiency, customer satisfaction, and curated recommendation quality.

Line of Service Advisory Industry/Sector Not Applicable Specialism Managed Services Management Level Associate Job Description & Summary At PwC, our people in project portfolio management focus on optimising project portfolios to drive strategic business outcomes. These individuals oversee project selection, prioritisation, and resource allocation to facilitate successful project delivery. In project management at PwC, you will oversee and coordinate various projects to facilitate successful delivery within budget and timeline. You will leverage strong organisational and communication skills to effectively manage teams and stakeholders. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us. At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. Job Description & Summary: A career within General Consulting services will provide you with the opportunity to help clients seize essential advantages by working alongside business leaders to solve their toughest problems and capture their greatest opportunities. We work with some of the world’s largest and most complex companies to understand their unique business issues and opportunities in an ever-changing environment. We help create sustainable change by stimulating innovation, unlocking data possibilities, navigating risk and regulatory complexity, optimizing deals, and aligning costs with business strategy to create a competitive advantage. Responsibilities: · Contract administration and collaboration · Digital transformation and prepare growth strategy · Project Reviews & presentations to statutory authorities · Prepare progress reports · Financial planning, procurement, End to End management of Project Deliverables Mandatory skill sets: Digital transformation, growth strategy, project management Preferred skill sets: Digital transformation, growth strategy, project management Years of experience required: 2+ years Education qualification: MBA/ PG Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: MBA (Master of Business Administration) Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Contract Management Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Business Case Development, Business Process Improvement, Change Control Processes, Communication, Costing, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, IT Project Lifecycle, Kanban (Project Management), Optimism, Plan of Action and Milestones (POA&M), Process Mapping, Process Standardization, Program Management, Project Budgeting, Project Coordination, Project Delivery, Project Documentation, Project Governance {+ 18 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Available for Work Visa Sponsorship? Government Clearance Required? Job Posting End Date

About the Manager, Global People Operations role Our Global People Operations team is the fuel maintaining a uniquely dynamic and high-achieving multicultural, multi-regional team at the cutting edge of how evidence is used to improve global development programs. This team’s mandate is to attract top talent, create the best place to thrive at work, and develop the processes to allow IDinsight teams to focus on achieving social impact. Our team is currently looking for a Manager, Global People Operations. This role would be a great fit for someone who thrives working in a fast-paced, high-energy, get-it-done hybrid environment, and is excited to grow professionally alongside a high-performing team. An ideal candidate is someone who can contribute to the team’s strategy and high-level processes while also being able to quickly translate ideas into action and execute accordingly. They will be required to proactively step in to lead, support and coach teammates to ensure we get stuff done (GSD). The Manager, Global People Operations will be responsible for the following workstreams: People operations Oversee the core people operations function, ensuring smooth execution of recruitment, performance , and organizational policies. Manage the payroll team across all IDinsight offices, ensuring timely, accurate, and compliant processing, overseeing knowledge management systems, approving payroll records. Lead the global recruitment function, by implementing improvements that attract top talent, running as-needed hiring drives, and supporting regional recruitment teams whenever necessary. Manage the administration of employee benefits, including health insurance, leaves, and stipends; maintain strong relationships with our external brokers and benefits providers to ensure comprehensive, cost-effective coverage. Lead periodic reviews of benefit offerings to align with organizational values and market standards. Oversee global mobility processes, coordinating with PEOs/ EORs to ensure legal resource engagement and compliance in the countries where we work. Develop and maintain global and local HR policies, handbooks, and guidelines to ensure legal compliance and cultural fit, in coordination with the Policy Review Committee. Strategic alignment Lead priority projects and strategic planning processes related to IDinsight’s global people operations systems, particularly in the areas of recruitment, payroll, and legal employment frameworks. Ensure priorities align with the broader Global & Regional Operations teams, and collaborate across departments to drive execution. Implement initiatives and build systems, in conjunction with applicable stakeholders or contributors, that focus on further improving IDinsight’s organizational culture and the IDinsighter experience. Qualifications Required qualifications 5-10 years of relevant experience with People Operations in global organizations; Detail- and execution- oriented, able to take a task from high-level strategic idea to rapid execution with a large amount of autonomy and conscientiousness; Demonstrated track record as a self-starter and leader, including comfort with ambiguity and dynamic environments and work streams; Strong communicator in multiple fora (written communications, public speaking, teamwork and upward management); Strong desire for professional growth and development, with track record of openness to give and receive feedback; People-focused and people-facing, with high levels of empathy and desire to listen to and share in teammates’ victories, concerns, and needs; Strong ability to maintain integrity and confidentiality in complex situations; Ability to handle sensitive information, data, and issues with mature and discreet professionalism; Enthusiasm and track record working effectively with international, cross-cultural, and diverse teams. Desired qualifications Knowledge of and/or experience with human resources, talent acquisition, and organizational productivity software, including an HRIS and ATS platform; experience with BambooHR, Lattice, and Slack preferred. Knowledge of and/or experience with employment, immigration, and related compliance requirements for U.S. nonprofit entities operating internationally. Knowledge and experience of labor compliance Technical skills in Microsoft and Google Suites, Airtable, and data analysis (Bonus) Knowledge of and/or experience of business operations including non-financial compliance in Local and/ or Global Organizations. Nuts & bolts Location This position is based in IDinsight’s Delhi, India office. Start date The start date of this position is August 2025 with preference for candidates that can start immediately. We expect a 2 year minimum commitment , with regular professional development conversations and potential for a long-term career at IDinsight. Work authorization IDinsight is currently looking to hire a candidate who has work authorization in India. Compensation Compensation and benefits are commensurate with the qualifications and experiences IDinsight is hiring for, and competitive within the global development sector. We are especially proud of the people-focused benefits we offer including comprehensive international health insurance, including mental health coverage; paid vacation, sick, and parental leave; relocation benefits; a travel stipend; technology and work from home stipends; a professional development budget; and more. Please note, as a non-profit, we are unable to provide compensation similar to leading private sector organizations. How to apply Please ensure that your CV includes relevant professional and personal experience as well as details on academic qualifications. CVs can range from one to two pages. Please note, headshot photographs, parental details, birth dates, marital status and other personal information not relevant to the application do not need to be included in your CV. Additionally, we strongly encourage you to use your cover letter to highlight why you want to work for IDinsight specifically, and what has prepared you to succeed in the role you’re applying for. A customized cover letter is an important part of IDinsight’s recruiting process as it allows us to understand your motivations for the position, relevant skills, and clarity of writing. More information, including details on IDinsight’s hiring process and frequently asked questions, can be found online at IDinsight Careers. Any questions should be directed to careers@IDinsight.org.

Line of Service Advisory Industry/Sector Not Applicable Specialism Deals Management Level Associate Job Description & Summary At PwC, our people in deals focus on providing strategic advice and support to clients in areas such as mergers and acquisitions, divestitures, and restructuring. They help clients navigate complex transactions and maximise value in their business deals. In capital markets accounting advisory services at PwC, you will focus on providing strategic guidance on a broad range of technical accounting, financial reporting, transaction structures and capital markets topics. You will advise clients on complex accounting advisory and financial reporting issues around deals (both public and private) and other transformational business events that may impact an organisation’s value. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us. At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. Job Description & Summary: At PwC, our people in deals focus on providing strategic advice and support to clients in areas such as mergers and acquisitions, divestitures, and restructuring. They help clients navigate complex transactions and maximise value in their business deals. In capital markets accounting advisory services (IR team) at PwC, you will focus on providing strategic guidance on a broad range of technical accounting, financial reporting, transaction structures and capital markets topics. You will advise clients on complex accounting advisory and financial reporting issues around deals (both public and private) and other transformational business events that may impact an organisation’s value. Responsibilities: Analyse financial statements and ratios · Craft investor presentations · Write press releases and other financial material like MD&A · Data mining from multiple sources (research reports, databases, exchange websites, company websites etc.) · Preparation of shareholding and stock movement reports · Track, analyse and summarise research notes on the client and the peers · Facilitating connects between the client and the targeted investors/sell-side analysts · Provide insights to the management regarding investor/analyst feedback, perception and competitive intelligence Mandatory skill sets: Investor Relation Knowledge Preferred skill sets: Equity Research / Investment Banking Years of experience required: 1-3 years Education qualification: Post Graduation Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Master Degree Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Investor Relations Optional Skills Accepting Feedback, Accepting Feedback, Accounting Advisory, Accounting Modeling, Accounting Policies, Active Listening, Alteryx (Automation Platform), Benchmarking, Capital Market Engagement, Capital Markets Transactions, Capital Raising, Carve Out Financial Statements, Communication, Corporate Governance, Deal Structures, Debt Raising, Emotional Regulation, Empathy, Equity Compensation, Financial Accounting, Financial Modeling, Financial Reporting, Financial Structuring, GAAP Financial Reporting, Generally Accepted Accounting Principles (GAAP) {+ 24 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date

Line of Service Advisory Industry/Sector Not Applicable Specialism Managed Services Management Level Associate Job Description & Summary At PwC, our people in project portfolio management focus on optimising project portfolios to drive strategic business outcomes. These individuals oversee project selection, prioritisation, and resource allocation to facilitate successful project delivery. In project management at PwC, you will oversee and coordinate various projects to facilitate successful delivery within budget and timeline. You will leverage strong organisational and communication skills to effectively manage teams and stakeholders. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us. At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. Job Description & Summary: A career within General Consulting services will provide you with the opportunity to help clients seize essential advantages by working alongside business leaders to solve their toughest problems and capture their greatest opportunities. We work with some of the world’s largest and most complex companies to understand their unique business issues and opportunities in an ever-changing environment. We help create sustainable change by stimulating innovation, unlocking data possibilities, navigating risk and regulatory complexity, optimizing deals, and aligning costs with business strategy to create a competitive advantage. Responsibilities: · Contract administration and collaboration · Digital transformation and prepare growth strategy · Project Reviews & presentations to statutory authorities · Prepare progress reports · Financial planning, procurement, End to End management of Project Deliverables Mandatory skill sets: Digital transformation, growth strategy, project management Preferred skill sets: Digital transformation, growth strategy, project management Years of experience required: 2+ years Education qualification: MBA/ PG Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: MBA (Master of Business Administration) Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Contract Management Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Business Case Development, Business Process Improvement, Change Control Processes, Communication, Costing, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, IT Project Lifecycle, Kanban (Project Management), Optimism, Plan of Action and Milestones (POA&M), Process Mapping, Process Standardization, Program Management, Project Budgeting, Project Coordination, Project Delivery, Project Documentation, Project Governance {+ 18 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Available for Work Visa Sponsorship? Government Clearance Required? Job Posting End Date

Line of Service Advisory Industry/Sector Not Applicable Specialism Managed Services Management Level Associate Job Description & Summary At PwC, our people in project portfolio management focus on optimising project portfolios to drive strategic business outcomes. These individuals oversee project selection, prioritisation, and resource allocation to facilitate successful project delivery. In project management at PwC, you will oversee and coordinate various projects to facilitate successful delivery within budget and timeline. You will leverage strong organisational and communication skills to effectively manage teams and stakeholders. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us. At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. Job Description & Summary: A career within General Consulting services will provide you with the opportunity to help clients seize essential advantages by working alongside business leaders to solve their toughest problems and capture their greatest opportunities. We work with some of the world’s largest and most complex companies to understand their unique business issues and opportunities in an ever-changing environment. We help create sustainable change by stimulating innovation, unlocking data possibilities, navigating risk and regulatory complexity, optimizing deals, and aligning costs with business strategy to create a competitive advantage. Responsibilities: · Contract administration and collaboration · Digital transformation and prepare growth strategy · Project Reviews & presentations to statutory authorities · Prepare progress reports · Financial planning, procurement, End to End management of Project Deliverables Mandatory skill sets: Digital transformation, growth strategy, project management Preferred skill sets: Digital transformation, growth strategy, project management Years of experience required: 2+ years Education qualification: MBA/ PG Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: MBA (Master of Business Administration) Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Contract Management Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Business Case Development, Business Process Improvement, Change Control Processes, Communication, Costing, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, IT Project Lifecycle, Kanban (Project Management), Optimism, Plan of Action and Milestones (POA&M), Process Mapping, Process Standardization, Program Management, Project Budgeting, Project Coordination, Project Delivery, Project Documentation, Project Governance {+ 18 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Available for Work Visa Sponsorship? Government Clearance Required? Job Posting End Date

JOB_POSTING-3-73595 Job Description Role Title: Manager, Digital Analytics (L09) Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview Our Analytics organization comprises of data analysts who focus on enabling strategies to enhance customer and partner experience and optimize business performance through data management and development of full stack descriptive to prescriptive analytics solutions using cutting edge technologies thereby enabling business growth. Role Summary/Purpose Manager, Digital Analytics (Individual Contributor) role is a part of India Analytics Hub (IAH). Our Analytics team comprises of data analysts who focus on improving customer/product/digital/ journey experience etc. and growth by providing full stack descriptive to prescriptive analytics via cutting edge technologies to support business objectives.The role will deliver on business and organizational priorities, working in close collaboration with US Analytics and IAH teams, solving problems with solutions that are powered by data and analytics. The role includes providing strategic thought leadership in optimizing and scaling up current deliveries and building analytics roadmap. The model candidate must be a thought leader, hands on problem solver and deliver actionable insights for the business. Key Responsibilities Independently work on Digital Measurement Analytics for Synchrony Marketing Platforms in Agile methodology to drive digital data strategy that includes collection & validation of data and reporting. Partner with onsite Stakeholders and various process owners in marketing, technology and digital teams to plan and implement strategic priorities. Responsible for effective communication, project deliverables, adhering to expected timelines, accuracy & compliance with meticulous project management. Mentor team members on analytical, technical and functional skills Required Skills & Knowledge Bachelor's degree with minimum 3-5 years of working experience in Analytics domain, (Distance learning not valid) or in lieu of a degree with 5 to 7 years of working experience in Analytics domain. 3+ Years of experience in SAS or SQL. 2+ Years of experience in Adobe Analytics/Google Analytics 4. Minimum 1+ years of experience in Data visualizations tools such as Tableau to drive insights. Excellent oral and written communication skills with ability to collaborate, articulate and present solutions cutting across functional/agile teams in a simple yet compelling manner. Desired Skills & Knowledge Minimum 2 to 4 years of analytics experience in Financial Services Industry Ability to engage with technical and non-technical audiences with empathy and ensure needs/asks are effectively translated into technical requirements and followed upon. Eligibility Criteria Bachelor's degree with minimum 3 to 5 years of working experience in Analytics domain, (Distance learning not valid) or in lieu of a degree with 5 to 7 years of working experience in Analytics domain Work Timings This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal, LPP) L4 to L7 Employees who have completed 12 months in the organization and 12 months in current role and level are only eligible. L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L04+ Employees can apply Grade/Level: 09 Job Family Group Data Analytics

Job Title: Assistant Finance Manager, UniOps Location: Bangalore About Unilever Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas, and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life – giving us a unique opportunity to build a brighter future. Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you. Job Purpose Find your purpose at Unilever. You will lead investment decisions, digital transformations and innovations, big and small, that will make our business win and grow. You will learn from brilliant business leaders and colleagues in a truly global and diverse culture to ultimately become a better you. If you are looking to become a fully rounded finance professional by gaining knowledge and experience in what happens “behind the scenes” to power a business to run from the ground up, then this role is just for you. Responsibilities The newly created One Performance Management Team has consolidated four separate performance teams into One: these are the Strategy, Global Performance Management, CDMO and Unilever Business Operations finance teams. Within this new scope, a central Finance Excellence Team (FET) was established and Controlling activities were consolidated into one independent team, thus liberating Finance Business Partners (FBP) from performance management to focus on value moments. Therefore, Main FBP Responsibilities Will Include Support the FBP line manager in partnering the new UniOps teams under the business product/foundation model. Maintain strong relationship and network across One Performance Team finance, in order to be the point of contact for the business product/foundation teams. This scope is TBC following the implementation of a new UniOps operating model. Partnering end to end value interventions: Business case preparation, scenario modelling & evaluation through to implementation Remit covers Capex, Restructuring and F4G interventions Rigorous and challenging scrutiny over costs and benefits, and interventions on project performance Support the FBP line manager with UniOps contract reviews Partner to UBO Procurement Finance during the CPM - Collaborative Procurement Model process of contracts coming up for review. Support on validating financial business case, and cost modelling, including treasury and tax considerations Provision of data analytics with Contract Managers (& link to FET team) Following the creation of the One Performance Management Team, all routine FP&A and FET related UniOps activities will be managed by the Central FET, leaving FBPs to focus on value interventions. This includes but is not limited to Forecasting, Route to Budget, FCCR/Intercompany/cross-charges, Opex & Capex actuals management, Performance Updates and Master Data Management. Experiences & Qualifications Ability to operate in a highly focused, entrepreneurial environment Business case modelling in a complex environment Experience with identifying risks and opportunities Qualified accountant or equivalent Skills Project Management Change Management Driving Business Performance Data Visualisation Process Design & Automation Financial Control Other Skills Strategic Thinking Strong Resilience & Stakeholder management Analytics, solution-orientated & controls mind set Commercial acumen Strong communication skills and ability to present complex information in a simplified manner Has the necessary experience and cultural awareness to work with a geographically, culturally diverse and global team Leadership You are an inclusive motivator of people. Your team deliver with real passion, growing and learning from each other whilst delivering quick wins. You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed. Critical SOL (Standards of Leadership) Behaviors PERSONAL MASTERY: Sets high standards for themselves. Has emotional intelligence to take feedback, manage mood and motivations, and build empathy for others. PASSION FOR HIGH PERFORMANCE: Generates intensity and focus to motivate people to deliver results at speed. Takes personal responsibility and accountability for execution and results. TALENT CATALYST: Invests in people – coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best. PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever. CONSUMER LOVE: Invests time inside and outside to understand the needs of consumers. BUSINESS ACUMEN: Creates sustainable growth with purpose, engaging different partners across the system for change. Our commitment to Equality, Diversity & Inclusion Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

Customer Interaction: Handle inbound and outbound calls, emails, and chats to resolve customer queries, complaints, and requests in a professional and timely manner. Issue Resolution: Identify customer needs, provide accurate information, and troubleshoot product or service issues to ensure first-contact resolution. Documentation: Maintain detailed and accurate records of customer interactions, transactions, feedback, and actions taken using CRM tools. Team Collaboration: Coordinate with internal departments (sales, technical support, logistics, etc.) to escalate and resolve complex issues efficiently. Customer Satisfaction: Ensure high levels of customer satisfaction through excellent service, empathy, and a solution-oriented approach.

Customer Interaction: Handle inbound and outbound calls, emails, and chats to resolve customer queries, complaints, and requests in a professional and timely manner. Issue Resolution: Identify customer needs, provide accurate information, and troubleshoot product or service issues to ensure first-contact resolution. Documentation: Maintain detailed and accurate records of customer interactions, transactions, feedback, and actions taken using CRM tools. Team Collaboration: Coordinate with internal departments (sales, technical support, logistics, etc.) to escalate and resolve complex issues efficiently. Customer Satisfaction: Ensure high levels of customer satisfaction through excellent service, empathy, and a solution-oriented approach.

Customer Interaction: Handle inbound and outbound calls, emails, and chats to resolve customer queries, complaints, and requests in a professional and timely manner. Issue Resolution: Identify customer needs, provide accurate information, and troubleshoot product or service issues to ensure first-contact resolution. Documentation: Maintain detailed and accurate records of customer interactions, transactions, feedback, and actions taken using CRM tools. Team Collaboration: Coordinate with internal departments (sales, technical support, logistics, etc.) to escalate and resolve complex issues efficiently. Customer Satisfaction: Ensure high levels of customer satisfaction through excellent service, empathy, and a solution-oriented approach.

Customer Interaction: Handle inbound and outbound calls, emails, and chats to resolve customer queries, complaints, and requests in a professional and timely manner. Issue Resolution: Identify customer needs, provide accurate information, and troubleshoot product or service issues to ensure first-contact resolution. Documentation: Maintain detailed and accurate records of customer interactions, transactions, feedback, and actions taken using CRM tools. Team Collaboration: Coordinate with internal departments (sales, technical support, logistics, etc.) to escalate and resolve complex issues efficiently. Customer Satisfaction: Ensure high levels of customer satisfaction through excellent service, empathy, and a solution-oriented approach.

Customer Interaction: Handle inbound and outbound calls, emails, and chats to resolve customer queries, complaints, and requests in a professional and timely manner. Issue Resolution: Identify customer needs, provide accurate information, and troubleshoot product or service issues to ensure first-contact resolution. Documentation: Maintain detailed and accurate records of customer interactions, transactions, feedback, and actions taken using CRM tools. Team Collaboration: Coordinate with internal departments (sales, technical support, logistics, etc.) to escalate and resolve complex issues efficiently. Customer Satisfaction: Ensure high levels of customer satisfaction through excellent service, empathy, and a solution-oriented approach.

Role: CRM Job Description 1. Serve as the primary point of contact for clients during the post-production phase. 2. Manage delivery timelines for all products, including edited photos, videos, albums, and all print products. 3. Coordinate album design approvals, revisions, and print orders. 4. Liaise with photographers, editors, designers, and print vendors to ensure high-quality deliverables. 5. Track production milestones and keep clients informed throughout the process. 6. Handle inquiries, feedback, and any concerns with professionalism and empathy. 7. Ensure all client expectations are met—or exceeded—within agreed timelines. 8. Maintain accurate client records and status updates using CRM or project management tools. 9. Proactively follow up with clients to ensure satisfaction and gather testimonials or referrals. 10. Upsell and cross-sell products and services to boost revenue. 11. Handle escalations and ensure service recovery when necessary.

Sure! Here's a job description (JD) for a Customer Support Executive role that emphasizes high income potential and a very friendly work culture, with some emojis for a warm, engaging tone: 🌟 Job Title: Team Leader 🌟 💼 Type: Full-time 💰 Income Potential: High (Base + Performance Bonuses) 🚀 About Us: We're not just another company — we're a team that values people, growth, and great vibes! 😄 Join a workplace where your voice is heard, your efforts are rewarded, and your work feels meaningful. Think top-tier pay, regular team fun, and a crew that genuinely cares. ❤️ 🎯 Role Summary: As a Team Leader, you’ll be the friendly face (or voice 👂) of our brand! You’ll help customers with queries, provide product info, solve problems, and make sure they have a 5-star experience every time. ⭐⭐⭐⭐⭐ 🛠️ Responsibilities: Respond to customer inquiries via phone, email, or chat 💬 Provide accurate, valid, and complete information using the right tools 🧰 Handle complaints with empathy and professionalism Follow up with customers to ensure resolution and satisfaction 👍 Collaborate with team members to improve customer experience Share customer feedback for product and service improvement 🔄 ✅ Requirements: Excellent communication and interpersonal skills ✨ Strong problem-solving attitude 💡 Patience, empathy, and a customer-first mindset 🤝 Tech-savvy and quick learner 🧠 🎁 What You’ll Get: High earning potential (base + performance bonuses) 💸 Super friendly work culture — we work hard, but laugh harder 😄 Flexible work hours and possible remote options 🏡 Fun team events, casual dress code, and a supportive environment 🎉 Career growth opportunities and skill development 🚀 📝 Apply Now! If you're ready to join a team where you're appreciated, challenged, and rewarded — we want to hear from you! 🙌

Role: VIP Consultant – VIP Shaadi About the Team: Personalised Service Think of us as the voice of our customers and their biggest champions. The Personalised Service team handles calls, chats, and emails with one mission — making every customer feel heard, valued & special. For our VIP Shaadi members, we go the extra mile (& then some). Whether it's finding the perfect match or calming a concern, we’re the go-to team when it really matters. Your Mission as a VIP Consultant If you're someone who lives and breathes customer service, loves solving problems, and gets a kick out of making people happy — this is your calling! As a VIP Consultant, you'll work closely with our HNI clients, ensuring their experience is seamless, personal, and truly premium. You’ll need empathy, patience, and a touch of matchmaking magic What You’ll Do • Be the dedicated relationship partner for VIP Shaadi members post-sale • Understand member preferences and help identify their ideal match • Call and connect with high-quality prospects on behalf of the member • Set up mutually consented meetings between potential matches • Ensure timely renewals and proactive engagement throughout their journey • Guide, counsel, and support the member like a true partner in their search • Maintain high service standards, timely resolutions & meticulous documentation • Handle escalations with grace, maturity, and solutions-focused thinking • Respect diverse traditions, preferences, and cultural nuances in every interaction • Always go above and beyond to deliver the VIP promise What You Bring to the Table • 1+ year of experience in customer service, client servicing or relationship management • A natural passion for people, relationships & making customers smile • Strong attention to detail + excellent organizational skills • High emotional intelligence and empathy • Infinite patience + persuasive communication • Clear, confident communication in English + any Indian language • Self-motivated and committed to exceeding customer expectations Why Join Us • Work with India’s leading matchmaking brand • Be a part of exclusive high-impact journeys for premium members • Learn, grow & thrive in a high-energy, customer-first culture • Every day is different, meaningful, and full of real human stories Qualification- HSC passed. Salary- 25k - 35 IH - depends on the last drawn + On payroll + Incentives + Night allowances (Only for male) 2 Rotational week off/ Rotational day shift For Males - Age - 22 years to 38 Location - Sakinaka

Greetings from "Vijaya PH Diagnostics Centre Limited" JOB DESCRIPTION Proper Communication & Issue Queries: Maintaining Empathy with Customers over voice and written platform. Greeting & Listening to Customer Grievances. Handling Issues with Importance on Customer. Tagging calls appropriately to concern department and ensuring end to end closure. Maintain Proper Call Quality as per guidelines. Manage Shift timings and attendance. Ensure proper Appointment is given based on slots through software. Escalating & Closure of Patient Requirements appropriately. Feedback call/Complaint Escalation. Maintaining Hospital Telephone Directory. Maintaining contact list of Doctor's, Coordinates & Hospital CUG numbers. Ensure dissemination of accurate & updated information to people coming to you and respond promptly & tactfully to their enquiries on calls. Comfortable with Rotational shifts Patient Grievance is replied over email within defined TAT. If Interested, Kindly drop your CV on WhatsApp - 8121011041

At PSV Financial Advisory and Services, we believe that exceptional customer service starts with empathy, proactive support, and a genuine passion for helping people. As a Customer Service Representative, you’ll be on the frontlines of our mission—delivering high-impact support to our clients and creating positive experiences at every touchpoint. Whether it’s answering a quick query, resolving a complex issue, or guiding a customer through our products, you’ll be the voice and heart of PSV ensuring every interaction reflects our commitment to excellence. What You'll Do • Connect with Customers: Addressing customers via phone and chat • Solve Problems Fast: Resolve concerns with professionalism, empathy, and urgency • Keep It Accurate: Process applications, and requests with a strong focus on detail and efficiency • 🧾 Document Interactions: Maintain clean, up-to-date records of customer communications • Be the Expert: Provide accurate, helpful information about our financial products and services • Follow Up: Ensure customer satisfaction by checking in post-resolution • Uplift Every Interaction: Keep a positive, respectful, and empathetic tone in every conversation 💡 Who We're Looking For We’re searching for service-driven individuals who thrive in a fast-paced, people-focused environment: • Strong Communicators: Able to explain clearly, listen actively, and connect genuinely with customers • Experienced in Customer Support: Prior experience in resolving inquiries and complaints is a plus • Tech-Savvy: Comfortable navigating CRMs, helpdesk software, and digital communication tools • Professional & Empathetic: Approachable, respectful, and committed to delivering top-notch service

As an experienced Salesforce Technical Architect at our company, you will play a crucial role in connecting with customers, understanding their business needs, and designing innovative solutions for multi-cloud Salesforce implementations. Your responsibilities will include translating business requirements into technical design, presenting solution proposals to clients, collaborating with cross-functional teams, and leading technical design sessions with development teams. In addition to your technical expertise in Salesforce products and multi-cloud architecture, you will need to have strong communication skills and the ability to empathize with customers to build lasting relationships. Your role will also involve providing technical guidance to team members, staying updated with the latest Salesforce features and DevOps practices, and contributing to the Salesforce community through knowledge sharing and thought leadership. Key Responsibilities: - Understand clients" business needs and requirements - Design technical architecture for Salesforce solutions across Sales, Service, Marketing, and Commerce Cloud - Present solution proposals to clients - Collaborate with cross-functional teams for successful project delivery - Lead technical design sessions and oversee technical delivery - Provide mentorship to team members - Stay updated with Salesforce features and DevOps practices - Contribute to the Salesforce community - Establish continuous integration and delivery processes - Automate deployment processes using tools like Jenkins, Git, flosum, copado, and Docker - Ensure secure and scalable deployment of Salesforce solutions - Troubleshoot and resolve technical issues related to deployments Requirements: - Bachelor's or Master's degree in Computer Science or related field - 8+ years of experience in Salesforce architecture and development - Salesforce Certified Technical Architect and other Salesforce Architect certifications - Strong understanding of DevOps principles and practices - Experience with Salesforce integrations and data migration - Excellent communication and customer-facing skills - Ability to work in a fast-paced, dynamic environment - Experience leading technical teams and mentoring team members - Passion for problem-solving and finding innovative solutions - Strong interpersonal skills and ability to build relationships - Understanding of cloud infrastructure and containerization technologies - Experience with agile methodologies and cross-functional teams If you are passionate about designing and implementing cutting-edge Salesforce solutions that drive business success, we invite you to join our team as a Salesforce Technical Architect. This is a full-time, permanent position with benefits including health insurance, life insurance, and provident fund. The work location is in person. If you are interested, please contact us at +91 7016864265.,

As a skilled Program Manager or Consultant with over 4 years of experience, especially in employee-centric programs, you have successfully managed large-scale events and associated branding/marketing efforts. Your proven track record includes planning and leading strategic cross-organizational initiatives effectively. In this role, your key responsibilities will revolve around driving large-scale employee events like Townhalls, Hackathons, All hands, conferences, among others, with the aim of creating delight and fostering pride among employees. You will be instrumental in driving cross-organizational initiatives to embed cultural tenets within the workforce. Additionally, you will serve as the advocate for employees and their experiences, collaborating with various partner teams such as IT, Finance, Facilities, and Workplace to ensure seamless operations and a consistent, high-quality employee experience. Supporting the Site Leadership team in cultivating a great work culture will also be part of your core responsibilities. Candidates for this position are expected to demonstrate expertise in various capabilities and show a willingness to enhance their skills in these areas. You should possess strong Program Management skills, enabling you to design intent-based programs that effectively address employee experience and engagement objectives. Leadership and Collaboration skills are crucial for building consensus, engaging stakeholders, and driving organization-wide initiatives with cross-functional virtual teams. The ability to influence without authority is a key trait required for this role. Your Planning & Execution skills will be put to the test in efficiently utilizing resources to deliver events at scale, managing the program's financial aspects, and working closely with vendor partners. Effective Communication skills are essential for creating enthusiasm and awareness around programs at the site, as well as ensuring updates are effectively communicated through various channels. Furthermore, having Empathy and Curiosity will enable you to connect deeply with employee cohorts, understand organizational challenges, and collaborate successfully with stakeholders across all levels, from junior employees to the leadership team. Overall, this role requires a candidate who is adept at Program Management, possesses strong leadership skills, excels in planning and execution, communicates effectively, and demonstrates empathy and curiosity towards employee experiences and challenges.,

Girls Academy Lead Coach Under 12 team Girls Academy Lead Coach Under 12 team Location : Sparrows Lane Training Ground, South East London Role Type: Sessional Contract - Casual Hours: To be negotiated but the requirement will be to work such hours as are reasonably necessary for the performance of the duties, including matchdays and out of office hours coaching. 2.5 hours 2 weekday evenings, 3 hours for weekend matches Closing date : 30th August 2025 The advert will close on 30th August 2025, but as it is an urgent requirement we may not be able to wait until the closing date before progressing applications. Please apply early to avoid disappointment. Key Responsibilities To develop players to play in the women’s first team To attend all matches and training sessions Support the Academy coaching and management staff with player recruitment. Implement a training programme in line with LTPD guidelines Support the aims and objectives of the England International development pathway from youth to senior teams. Ensure high standards of coaching delivery across the team taking into account current elite good practice Ensure the club adheres to the FA standards for safeguarding children Formal monitoring and evaluation of club Academy player performance (player reviews) Develop a strong relationship with Academy colleagues Ensure that the club adheres to FA rules and regulations and competition rules Ensure the club adheres to Respect guidelines Person Specification Skills And Experience Youth Development Phase and Foundation Phase Lead coach minimum UEFA B Licence Current FA DBS check, safeguarding and first Aid (IFAiF) Empathy with young players with ability to inspire Excellent communication skills with the ability to build meaningful, strong strategic relationships with club staff Experience of and enthusiasm for coaching and mentoring elite young players Understanding of learning, development and high performance with a proven ability to create optimum learning environments for players Empathy and commitment to the long-term development of the game Track record of consistent high performance in a professional environment Understanding and empathy with education and learning with a strong commitment to personal development and training Full understanding of successful practice and operations of CAWFC. Additional Information This a zero hours, casual role that will include shifts on weekends and evenings (negotiable); Applicants must be eligible to live and work in the UK Charlton Athletic is committed to safeguarding and promoting the welfare of children and young people. As such, this post is exempt for the Rehabilitation of Offenders Act (1974) and the successful candidate must disclose all convictions spent convictions should be declared, that have not been subject to filtering by the DBS Charlton Athletic Women FC is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment. Any personal data that you provide to Charlton Athletic Women Football Club Ltd (data controller) will be processed in line with applicable data protection laws and will be used only for the purpose of recruitment. We will keep your personal information for 6 months after which we will erase it. You can always choose to have your data erased earlier by emailing us We’d love to hear from you if you believe you can meet the challenges of working within an elite sporting environment. Please note that due to the high volume of applications we receive we regret that we are unable to respond to unsuccessful applicants.

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent thats bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com. Looking to jump-start your career? We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegenes high-speed growth. We are purpose-driven. We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work. Must Have Implement employee surveys and questionnaires; help HRBPs in analysis and action planning based on survey results. Partner with business leaders and other support functions to maintain a highly motivated and engaged workforce. Implement new policies, procedures and programs in support of Business. Be the first point of contact for all employee grievances and partner with the HR Business Partner in conducting necessary investigations. Provide MIS support for Attrition analysis, includes analyzing Exit interviews, observing trends, and highlighting important aspects, preparing and publishing dashboards. Drive engagement initiatives like New hire Buddy/mentoring program, Voice of Employee, Round tables and Brown Bag session and R&Rs. Partner with HRBPs to drive Career pathing sessions/initiatives. Analyze trends in employee turnover, employee engagement surveys, pulse sessions and recommend interventions backed by data. Desired Profile (Experience, Key Skills): Experience of 2-4 years in the area of Talent Management & Engagement/HRBP (Business Partner). Strong business acumen. Deep understanding of HR processes and activities. Excellent communication & interpersonal and presentation skills. Strong problem-solving skills. Should be proficient in using MS Office, Excel and data related tools. Ability to influence and partner with stakeholders. Good to have EQUAL OPPORTUNITY Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidates merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics. Locations Hyderabad, TG, IN

Job Title: Psychologist Branch Name: Thanal Perumathura Qualification: DVR/B. Ed or D. Ed in Special Education Experience : Experienced Location: Perumathura, Trivandrum Employment Type: Full time Department: Vocational Rehabilitation Job responsibilities Training Delivery – Plan and conduct vocational skill training sessions tailored to the needs and abilities of persons with disabilities or individuals undergoing rehabilitation. Curriculum Development – Develop, adapt, and update training modules and lesson plans to match industry requirements and trainee capabilities. Individualized Instruction – Provide personalized guidance, demonstrations, and hands-on practice to ensure trainees understand and apply skills. Assessment & Progress Monitoring – Regularly evaluate trainees’ performance, maintain progress records, and provide feedback for improvement. Work Readiness Preparation – Teach workplace etiquette, time management, safety practices, and soft skills to prepare trainees for employment. Equipment & Material Management – Maintain training tools, equipment, and raw materials, ensuring a safe and organized training environment. Collaboration – Work with rehabilitation staff (psychologists, physiotherapists, social workers) to support holistic development of trainees. Industry Linkages – Assist in establishing connections with employers for internships, on-the-job training, and placement opportunities. Documentation & Reporting – Prepare training reports, maintain trainee files, and submit progress updates to the centre’s management. Motivation & Support – Encourage trainees, address challenges, and promote confidence and independence in skill application. Requirements Proficiency in one or more vocational trades (e.g., tailoring, carpentry, handicrafts, computer skills, electrical work, etc.) Strong instructional and presentation skills Ability to adapt training methods for diverse learning needs and abilities Patience, empathy, and strong interpersonal skills Knowledge of rehabilitation processes and disability inclusion practices Basic counseling and motivational skills Organizational and time management abilities Record-keeping and reporting skills Teamwork and collaboration with multidisciplinary staff Basic computer literacy for training and documentation purposes

Company Description About Sopra Steria Sopra Steria, a major Tech player in Europe with 50,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2024, the Group generated revenues of €5.8 billion. Job Description The world is how we shape it. Technical Autonomous with one programming language/scripting· Autonomous with one Database. Good understanding of SQL queries· Autonomous with Unix/Linux/RedHat/CentOS/AIX etc. Operational Flexibility towards in shifts (US, EMEA & APAC regions) Soft Skills / Experience: Good communications skills - both written and verbal. Customer/Front Office engagement experience Ability to work independently and have Learnability Skills. Desirable: Network protocols & security (encryption / authentication / Certificates). Exposure of middleware technologies Good hands on the Axway MFT products (XFB, Gateway, SecureTransport) Knowledge of SSL/encryption/Keys/certificates. Strong knowledge of AS2, SFTP, FTP, FTPS, HTTP/S data communication protocols with expertise using any gateway tool. Experience working with Trading Partner Profile Management and configurations Understanding of databases and experience with SQL Cloud Awareness- GCS/S3, skills on troubleshooting logging/debugging Cloud / Managed Services / Product Support (L2/L3) exposure. Exposure on Cloud like AWS/Azure/GCP etc. Exposure on Dockers, Kubernetes and Container-based technologies Leadership Experience leading cross-functional teams. Ability to delegate, mentor, and motivate team members. Track record of handling performance management and conflict resolution. Strong Decision-Making Skills. Capable of aligning project goals with organizational strategy. Understands how to prioritize tasks for long-term impact. Experience in managing client expectations and stakeholder communications. High level of self-awareness, empathy, and professionalism. Encourages innovation, feedback, and learning within the team. Seeks to improve processes and team efficiency proactively. Total Experience Expected: 08-10 years Qualifications BTech (Bachelor of Technology) & additionally Cloud Knowledge Additional Information This role requires working in 24x5 shifts across EMEA/APAC/US business hours and involves weekend on-call/standby At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences. All of our positions are open to people with disabilities.

Career Area: Manufacturing Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Updated: 08/13/2025 Role Definition Dynamic professional with excellent records in the field of Warehouse management, oversees and managing the entire supply chain cycle, Movement of goods, Receipts, storage, and distribution of goods and materials within a company. Ensures efficient and cost-effective operations, Stake holder management, and optimal coordination between internal teams, suppliers, and customers. Expertise in SAP WMS module, KANBAN, JIT, PULL, Kitting, Transportation, Packaging, Material Handling Equipment’s Operations, Grief Management, FIFO, Built in Quality, RPRT, Mentor/Coaching team member and focus on inventory accuracy. Monitor transactions and processes to meet compliance requirement. Demonstrate Safety behavior and set Safety Driven work climate. Key Responsibilities: Analyzing and developing logistics plans that affect production, distribution, and inventory Improving logistics processes through process improvement, prioritization, and project planning. Collaborate with Demand & Order Management, Operations, SC MRP, MLT transportation to ensure seamless supply chain operations. Oversees inbound and outbound logistics operations, routing and tracking. Supervise warehouse inventory activity to maintain accurate inventory levels and efficient storage practices. Analyze logistics costs and identify opportunity for savings without compromising service quality. Ensure compliance with laws, regulations, and internal policies regarding storage, handling and day to day transactions of goods or materials in SAP/CBS. Track Key performance indicator related to Dock to Storage, Storage Location Accuracy (SLA), Picking, Dock Schedule, OSD, Order Closure, Kitting, SLED, BIQ, RPRT, MPU and Warehouse Occupancy. Address and resolve issues related to delays, damages, or customer complaints in the Supply Chain. Degree Requirement Engineering Degree or PG Diploma in Supply Chain Management/ Warehouse Management Experience: 5 to 8 Yrs of relevant experience Skill Descriptors Technical & Operational skills: Combination of hard skills (technical) and soft skills (operational) that enable individuals to effectively manage and optimize processes within an organization. Level Working Knowledge: Inventory Management: Keeping accurate track of stock levels, orders, and deliveries, ensuring optimal inventory levels to prevent overstocking or stockouts. This includes proficiency in inventory control methods such as FIFO, JIT, and cycle counting. Logistics Coordination: Managing the movement of goods within the warehouse and to external locations, including route planning, scheduling shipments, and ensuring timely deliveries. Material Handling: Operating warehouse machinery like forklifts, pallet jacks, and conveyors, safely moving, storing, and organizing materials, and understanding proper stacking methods and load-bearing capacities. Warehouse Management Systems (WMS): Proficiency in using and maintaining WMS to streamline processes, track inventory, optimize space, and analyse performance. Safety and Security: Comprehensive knowledge of safety protocols, including handling hazardous materials, using PPE, and adhering to safety regulations (like OSHA), and implementing security measures to prevent theft and damage. Managerial and leadership skills: Complementary sets of abilities crucial for success in various professional settings. Management focuses on efficiently organizing resources and tasks to achieve specific goals, while leadership emphasizes inspiring and guiding individuals or teams towards a shared vision. Both sets of skills are essential for organizational success Level Working Knowledge: Leadership and Team Management: Motivating, training, and supervising warehouse staff, fostering a positive work environment, and delegating tasks effectively. Planning and Organization: Developing and implementing logistics strategies, setting clear goals, scheduling tasks, allocating resources, and optimizing the warehouse layout and processes. Problem-Solving and Decision-Making: Identifying and resolving issues quickly and efficiently, analyzing root causes, evaluating solutions, and making sound decisions, often under pressure. Budget Management: Managing the warehouse budget, controlling costs, forecasting expenses, and ensuring efficient resource allocation. Vendor Relations: Building and maintaining strong relationships with suppliers and logistics partners, negotiating favourable terms, and ensuring timely deliveries and quality of service. Communication & interpersonal skills: Ability to convey information clearly and effectively, Involve the broader set of abilities needed to interact with others, including communication, active listening, empathy, and conflict resolution. Level Working Knowledge: Communication Skills: Effectively conveying instructions, feedback, expectations, and information to team members, stakeholders, suppliers, and customers. Collaboration and Teamwork: Fostering a positive work environment, promoting teamwork, resolving conflicts, and collaborating with other departments (e.g., sales, purchasing). Adaptability: Adjusting to changing circumstances, market demands, and technological advancements, and seeking continuous improvement in warehouse processes. Analytical Skills: Collecting, analyzing, and interpreting data to make informed decisions about inventory levels, order fulfilment, productivity, and identifying areas for improvement. Customer Focus: Prioritizing customer satisfaction by ensuring timely order fulfilment, accurate inventory, and responsive communication. Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems. Level Working Knowledge: Approaches a situation or problem by defining the problem or issue and determining its significance. Makes a systematic comparison of two or more alternative solutions. Uses flow charts, Pareto charts, fish diagrams, etc. to disclose meaningful data patterns. Identifies the major forces, events and people impacting and impacted by the situation at hand. Uses logic and intuition to make inferences about the meaning of the data and arrive at conclusions. Assists in the development of process flows to track lead time by activity. Rely on independent decision making to complete job tasks on identified areas. Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving. organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Level Working Knowledge: Identifies and documents specific problems and resolution alternatives. Examines a specific problem and understands the perspective of each involved stakeholder. Develops alternative techniques for assessing accuracy and relevance of information. Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution. Uses fact-finding techniques and diagnostic tools to identify problem This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act. Relocation is available for this position. Posting Dates: August 13, 2025 - August 26, 2025 Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply Not ready to apply? Join our Talent Community.