Email Support Specialist

Job Title

Location:

Experience Required:

Budget:

Role Type/Shift :

Contract Duration:

About The Job:

Company Name:

About The Client:

An American technological research and consulting firm based in Stamford, Connecticut that conducts research on technology and shares this research through private consulting, executive programs, and conferences. Its clients include large corporations, government agencies, technology companies, and investment firms.

The Client serves over 12,000 organizations in over 100 countries with an employee strength of 15,000.

Essential Job Functions:

• The primary responsibility of the role is to support client’s Research Engagement Services team with the timely processing of internal and external email volume.
• Additional responsibilities include service request creation and routing of requests to the appropriate internal teams.
• Monitoring assigned email boxes and promptly processing emails into Gartner’s CRM database during working hours.
• Monitoring a general queue for SRs and promptly routing them to the appropriate teams.
• Provide training and shadowing for new associates in this role.

Qualifications:

• Proficient in English language. Great written and verbal communication skills
• Ability to provide world-class service by engaging directly with internal partners and clients.
• Ability to prioritize tasks effectively
• Ability to learn new systems and tools quickly
• Preferred: Prior work experience in customer service
• Preferred: Experience working across multiple time zones

Shift Timing:

• The hours for this position are 1:00pm - 10:00pm IST or 6:00am – 3:00pm IST or 9:00am – 6:00pm IST

How to Apply:

Unlock Rewards:

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the preferred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral:

0-2 years INR 5,000

2-6 years INR 7,500

6+ years INR 10,000

About VARITE:

Equal Opportunity Employer:

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or Client ability status.