Email Support Executive

Job Opportunity: Email Support (E-Commerce) - Lumina Datamatics, Andheri Seepz

Company: Lumina Datamatics
Location: Andheri Seepz, Mumbai
Work Mode: Work from Office
CTC Budget: 3 LPA - 5 LPA
Shift Timings:

• 5 days working with rotational offs
• Two shift options:
• 5:30 PM – 2:30 AM IST
• 8:30 PM – 5:30 AM IST
• Night Shift Allowance: ₹200/- per day

Interview Process: Virtual Interview Rounds

Role Overview:

Lumina Datamatics is seeking sharp individuals for an Executive to Senior Specialist (Individual Contributor) role in Seller Support. You will provide email-based support for seller partners of a major e-commerce platform.

Key Responsibilities:

• Review seller suspension appeals and make approval/denial decisions based on Standard Operating Procedures (SOPs).
• Send performance alerts and other communications to sellers via email.
• Handle and resolve seller queries professionally through email.
• Manage and update cases on Salesforce with accurate notes and status.
• Maintain detailed records on trackers.

Ideal Candidate:

• Any Graduate.
• 1-5 years of experience in Email Support, Customer Service, Seller Support, or E-Commerce operations.
• Excellent written English communication skills (critical for the role).
• Strong logical reasoning and problem-solving skills.
• Comfortable working night shifts.
• Experience with Salesforce or similar CRM is a plus.

Job Types: Full-time, Permanent

Pay: Up to ₹350,000.00 per year

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person

Speak with the employer
+91 8422951221