Email Support Executive

3 years

0 Lacs

Posted:1 day ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title:

Customer Service Executive (Voice/Non-Voice)

Department:

Customer Service ( Email Support)

Location:

Dev Nagar, Tonk Road, Jaipur

Experience Required:

(6 months-3 Years)

Industry:

E-commerce / Banking / Customer Service / Call Center

Education

: Graduation and above

CTC

- upto 21k ctc + Incentives

Requirements

  • Minimum 6 months of experience in Email/Chat/In-call and inbound calling process in any BPO, e-commerce, fintech, and any customer experience organization.
  • Notice - Immediate
  • Handle inbound customer calls professionally.
  • For Email/chat – Typing speed must be in btw 30-35 wpm.
  • Proven customer support experience or experience as a Client Service Representative.
  • Strong phone contact handling skills and active listening.
  • Escalate unresolved issues to the appropriate departments or higher authorities.
  • Follow up with customers when necessary and ensure resolution.
  • Excellent verbal/written communication skills and basic computer knowledge.
  • Age should be a maximum of 28.
  • Work from the office and 6 days of work (roster off).

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