Email Support Executive

3 - 8 years

4 - 5 Lacs

Posted:2 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Key Responsibilities:

  • Monitor and review 500+ emails daily, ensuring all messages are processed within established timelines.
  • Accurately categorize and tag emails based on predefined rules and content relevance.
  • Identify and escalate any urgent or high-priority emails to the relevant teams.
  • Ensure adherence to established processes and guidelines for email handling.
  • Maintain detailed logs of completed tasks for reporting and audit purposes.
  • Suggest improvements to the tagging and categorization processes to enhance efficiency.

Skills:

  • Excellent English reading and comprehension skills.
  • Good with following instructions, good verbal and written English and CRM experience
  • Must be good with

    email monitoring

    and

    HubSpot or similar CRM exposure

    is a must too.
  • Strong attention to detail with a high level of accuracy.
  • Good decision-making and problem-solving abilities.

Timings:

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