Email Support Executive

Snapmint

3 years

2 Lacs

jaipur

Posted:3 hours ago| Platform: GlassDoor logo

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Skills Required

support service chat typing communication

Work Mode

On-site

Job Type

Part Time

Job Description

Job Title: Customer Service Executive (Voice/Non-Voice)
Department: Customer Service ( Email Support)
Location: Dev Nagar, Tonk Road, Jaipur
Experience Required: (6 months-3 Years)
Industry: E-commerce / Banking / Customer Service / Call Center

Education: Graduation and above

CTC - upto 21k ctc + Incentives

Requirements

Minimum 6 months of experience in Email/Chat/In-call and inbound calling process in any BPO, e-commerce, fintech, and any customer experience organization.
Notice - Immediate
Handle inbound customer calls professionally.
For Email/chat – Typing speed must be in btw 30-35 wpm.
Proven customer support experience or experience as a Client Service Representative.
Strong phone contact handling skills and active listening.
Escalate unresolved issues to the appropriate departments or higher authorities.
Follow up with customers when necessary and ensure resolution.
Excellent verbal/written communication skills and basic computer knowledge.
Age should be a maximum of 28.
Work from the office and 6 days of work (roster off).

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