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Kotak Life Insurance
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Email Support Executive

Email Support Executive

Kotak Life Insurance

2 - 6 years

|

3 - 5 Lacs

mumbai suburban

Posted:3 hours ago| Platform:

Apply

Skills Required

email process email support non voice process chat process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hello,

Greeting from Kotak Life Insurance!

Job Location -

Job Role -

Contact Person -

Email ID -

KEY RESPONSIBILITIES

Respond to customer queries in a timely and accurate way, via email, Webchat, letters, phone etc
Identify customer needs and service accordingly
Update our internal database with information about technical issues and useful discussions with customers
Co-ordination with other internal teams/departments to provide customer resolution to their query or request
Inform customers about new features and functionalities and Promote digital channels of service
Timely Follow up with customers to ensure their queries and technical issues are resolved
Maintain customer centricity at the core of all transactions
Support a positive work place environment adhering to organizational policies

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Kotak Life Insurance

Insurance

Jaipur

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