Email support Executive

Profile: Email support executive

Male/Female

Qualification: 10th pass/ Graduate

Salary: upto 20 k

Shift: Day/ Rotational

Responsibilities:

• Respond to customer emails efficiently, addressing their concerns, queries, and requests in a professional and friendly manner.
• Provide product or service-related assistance through email, guiding customers with troubleshooting steps, solutions, or alternatives.
• Investigate and resolve customer issues, escalating to higher levels of support when necessary.
• Document and track customer interactions in the CRM system for future reference and follow-up.
• Ensure timely responses and follow-ups, adhering to company-defined response time targets and service level agreements (SLAs).
• Collaborate with the internal team to ensure accurate and up-to-date information is provided to customers.
• Manage high-volume email traffic, ensuring that all requests are prioritized and resolved effectively.
• Maintain knowledge of products/services and updates, staying informed about the latest offerings and potential issues.
• Contribute to the development and improvement of FAQ sections, help guides, and knowledge base articles based on recurring customer queries.
• Monitor customer satisfaction through email surveys or feedback forms and use this data to improve services.

Requirements:

• 10th pass can also apply
• Proven experience in email-based customer support (1–2 years preferred).
• Excellent written communication skills with a focus on clarity, tone, and professionalism.
• Strong ability to empathize with customers and handle difficult situations with patience and tact.
• Proficient in using email management systems, CRM tools (e.g., Zendesk, Freshdesk), and Microsoft Office/Google Workspace.
• Problem-solving skills with a keen attention to detail.
• Ability to prioritize and manage multiple inquiries efficiently.
• Willingness to learn new systems, products, and services quickly.

Preferred Skills:

• Experience in handling technical support queries or troubleshooting via email.
• Familiarity with automation tools or templates to improve response efficiency.
• Knowledge of customer satisfaction metrics and a commitment to achieving high-quality service.
• Experience in a high-volume support environment, especially in industries like e-commerce, SaaS, or telecommunications.

Benefits (Optional):

• Competitive salary and performance-based incentives.
• Health insurance and wellness programs.
• Opportunities for growth and career development within the company.
• Friendly and collaborative team environment.

Send your resume at

hrshivani.helpmate@gmail.com

Or call 9582010918

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person