Email Specialist

You are a smart, driven, and passionate individual who is enthusiastic about technology. Join our team of tech enthusiasts at Codelattice who are dedicated to creating impactful innovations. If you are someone who thrives in a dynamic digital environment, this could be the perfect opportunity for you. At Codelattice, we are driven by our passion for technology. We are constantly exploring digital advancements that can revolutionize our clients" businesses. As a team, we believe in collaboration and co-creation, inspiring each other to deliver outstanding work every day. Continuous learning is at the core of our culture. We foster a supportive environment where mentorship and growth are encouraged. We value the freedom for everyone to learn and contribute their unique skills and knowledge. In our workplace, you are your own boss. We empower our team members to take the lead in their areas of expertise without micromanagement. If you encounter challenges, rest assured that we will provide the necessary support to help you overcome them. With a global vision, we aim to be a leading solutions provider on an international scale. Through cutting-edge technology and innovative products, we strive to connect business communities worldwide. As strong advocates for gender diversity in technology, we champion women in the field. We are committed to creating a nurturing and inclusive environment that empowers our female colleagues to excel in their chosen domains. Join us at Codelattice and be part of a team that values creativity, collaboration, and continuous growth. --- **Job Title:** Email Specialist **Location:** Calicut **Job Description:** As an Email Specialist at Codelattice, you will be instrumental in providing technical support and assistance to customers and internal stakeholders. Your role will involve troubleshooting technical issues, maintaining documentation, and contributing to the implementation of technical solutions. Strong communication skills, attention to detail, and a problem-solving mindset are essential for success in this role. **Role and Responsibilities:** - **Provide Technical Support:** Respond to customer inquiries and issues through various communication channels promptly and professionally. Troubleshoot technical problems and offer solutions, escalating complex issues as necessary. - **Issue Resolution:** Diagnose and resolve email-related technical issues effectively. - **Customer Communication:** Clearly communicate technical solutions to customers, ensuring they understand and are satisfied with the resolution. Maintain professionalism and empathy in all interactions. - **Documentation:** Develop and update documentation on technical support processes, troubleshooting guidelines, and knowledge base articles for easy access by the support team and customers. - **Collaboration:** Work collaboratively with cross-functional teams, provide feedback on product enhancements, and contribute to improving support processes. - **Training and Development:** Stay informed about industry trends, new technologies, and best practices in technical support. Engage in training sessions to enhance technical skills and knowledge. **Qualifications:** - Bachelor's degree in Computer Science, IT, or related field preferred. - Strong problem-solving abilities and independent troubleshooting skills. - Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical users. - Familiarity with operating systems, networking principles, and software applications. - Proficiency in help desk software and remote support tools. - Ability to work collaboratively in a fast-paced environment and effectively prioritize tasks. Join us at Codelattice and be part of a team that values innovation, collaboration, and personal development.,