You are a smart, driven, and passionate individual who is enthusiastic about technology. Join our team of tech enthusiasts at Codelattice who are dedicated to creating impactful innovations. If you are someone who thrives in a dynamic digital environment, this could be the perfect opportunity for you. At Codelattice, we are driven by our passion for technology. We are constantly exploring digital advancements that can revolutionize our clients" businesses. As a team, we believe in collaboration and co-creation, inspiring each other to deliver outstanding work every day. Continuous learning is at the core of our culture. We foster a supportive environment where mentorship and growth are encouraged. We value the freedom for everyone to learn and contribute their unique skills and knowledge. In our workplace, you are your own boss. We empower our team members to take the lead in their areas of expertise without micromanagement. If you encounter challenges, rest assured that we will provide the necessary support to help you overcome them. With a global vision, we aim to be a leading solutions provider on an international scale. Through cutting-edge technology and innovative products, we strive to connect business communities worldwide. As strong advocates for gender diversity in technology, we champion women in the field. We are committed to creating a nurturing and inclusive environment that empowers our female colleagues to excel in their chosen domains. Join us at Codelattice and be part of a team that values creativity, collaboration, and continuous growth. --- **Job Title:** Email Specialist **Location:** Calicut **Job Description:** As an Email Specialist at Codelattice, you will be instrumental in providing technical support and assistance to customers and internal stakeholders. Your role will involve troubleshooting technical issues, maintaining documentation, and contributing to the implementation of technical solutions. Strong communication skills, attention to detail, and a problem-solving mindset are essential for success in this role. **Role and Responsibilities:** - **Provide Technical Support:** Respond to customer inquiries and issues through various communication channels promptly and professionally. Troubleshoot technical problems and offer solutions, escalating complex issues as necessary. - **Issue Resolution:** Diagnose and resolve email-related technical issues effectively. - **Customer Communication:** Clearly communicate technical solutions to customers, ensuring they understand and are satisfied with the resolution. Maintain professionalism and empathy in all interactions. - **Documentation:** Develop and update documentation on technical support processes, troubleshooting guidelines, and knowledge base articles for easy access by the support team and customers. - **Collaboration:** Work collaboratively with cross-functional teams, provide feedback on product enhancements, and contribute to improving support processes. - **Training and Development:** Stay informed about industry trends, new technologies, and best practices in technical support. Engage in training sessions to enhance technical skills and knowledge. **Qualifications:** - Bachelor's degree in Computer Science, IT, or related field preferred. - Strong problem-solving abilities and independent troubleshooting skills. - Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical users. - Familiarity with operating systems, networking principles, and software applications. - Proficiency in help desk software and remote support tools. - Ability to work collaboratively in a fast-paced environment and effectively prioritize tasks. Join us at Codelattice and be part of a team that values innovation, collaboration, and personal development.,
You are an experienced and strategic leader with a passion for technology and innovation. You live, breathe, and sleep technology, constantly seeking digital breakthroughs to transform clients" businesses. As the Head of Operations and Strategy at Hexahive Tech Private Limited in Bengaluru, you will lead the entire operations lifecycle, from gathering market intelligence to building and overseeing multi-functional teams across finance, marketing, sales, compliance, and customer fulfillment. Your role will involve developing and executing the company's overall operations strategy aligned with business goals to drive scalability and operational efficiency. You will identify growth opportunities, expand market share in the corporate gifting industry, and work closely with cross-functional teams to ensure cohesive execution of strategic initiatives. By analyzing market trends, competitive landscapes, and customer needs, you will drive innovation and enhance the company's offerings and platform. In addition to strategic leadership, you will focus on operational excellence by optimizing workflows, monitoring KPIs, ensuring high customer satisfaction, and building a high-performing operations team. Your responsibilities will include managing operational budgets, forecasting needs, and optimizing costs to support the company's growth trajectory. To qualify for this role, you should have 7-10+ years of experience in operations and strategy, preferably in e-commerce, corporate gifting, supply chain, or tech-enabled platforms. Strong leadership skills, strategic thinking, problem-solving abilities, and tech-savviness are essential. Experience in vendor management, negotiation, and communication across teams and stakeholders will be beneficial. Preferred qualifications include experience in corporate gifting or related industries, familiarity with procurement platforms and e-commerce technologies, and an MBA or advanced degree in business, operations, or supply chain management. In return, we offer a competitive salary, performance-based incentives, and the opportunity to work in a high-growth, innovative environment with a passionate team. If you are ready to lead operations and strategy with a hands-on approach, and contribute to the success of our platform revolutionizing the corporate gifting industry, we look forward to receiving your application. Submit your resume and cover letter to kanchan@hive91.in to join us on this exciting journey.,