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WNS Holdings
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Email Process Associate

Email Process Associate

WNS Holdings

1 - 5 years

3 - 4 Lacs

mumbai suburban thane mumbai (all areas)

Posted:2 days ago| Platform:

Apply

Skills Required

customer service email process non voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hiring Alert | Immediate Requirement - Customer Support Representative (Email Support) | International Airlines Process @ WNS

Interested candidates can directly walk-in for interview from 15th Sept Monday to 19th Sept Friday from 11am-2pm at WNS, Plant 5, Gate no. 2, Godrej & Boyce compound, Vikhroli West, Mumbai.

To Meet- HR Chinmayi Pawaskar

Role: Email Process Associate
Location: Vikhroli West Mumbai (Work from Office)

Shift: Rotational shifts with 1 rotational week off

Pick up & Drop facilities provided

Key Responsibilities:

Draft professional emails to resolve customer queries and complaints.
Deliver exceptional customer service while handling sensitive issues.
Ensure prompt and accurate resolution of customer concerns in line with airlines service standards.

Required Skills:

Minimum experience from 6months to 5yrs in customer service email process.
Excellent written and verbal communication skills.
Strong email drafting and comprehension abilities.
Customer-centric approach with problem-solving mindset.

Interested candidates, please share your updated resume at chinmayi.pawaskar@wns.com or call on 7400339473.

Please mention Chinmayi on your CV as reference.

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