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Matrimony com
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Elite Service Senior Relationship Manager

Elite Service Senior Relationship Manager

Matrimony com

5 - 10 years

3 - 5 Lacs

Kochi

Posted:3 months ago| Platform:

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Skills Required

Sales Customer Relationship Selling Skills Client Retention Cold Calling Inside Sales Service Sales Customer Handling Client Satisfaction

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Overview: The Relationship Manager/ Senior Relationship Manager is expected to interact with HNI clients, celebrities, politicians and business tycoons.He/she is responsible for understanding customer requirements, meeting service metric guidelines, retaining customers, converting prospects and assisting them in finding suitable partners. Key Responsibilities: Welcoming the customer on-board and create a Member Profile Searching, screening, short listing of relevant profiles, establishing a bond with the customer , initiating meeting between members and creating Success Stories Maintaining good rapport with the member; providing the right Elite experience and delivering quality service Managing a set customer portfolio , responsible for customer retention and new customer acquisitions Skill and Competencies required: Excellent command over Malayalam language, fluency in English ,customer service experience with aptitude for sales High Emotional quotient, client management Skills Punctuality & Presentation skills Behavioral Values Integrity / Honesty / Respect Communication Oral & Written skills / Listening Executive Presence Business / Telephone Etiquette Influencing Skills Empathy Self-driven / Initiative Ability to manage stress and ability to adapt to cater to client management Willingness to learn

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Elite Service Senior Relationship Manager