Education Counselor (Fresher/ Experienced)

About The Opportunity

• Handle inbound and outbound student enquiries; evaluate educational goals and recommend appropriate programs and pathways.
• Manage the end-to-end admissions funnel — lead qualification, needs assessment, application support, follow-ups and conversion to enrolment.
• Maintain accurate candidate records in the CRM; update progress, schedule callbacks, and generate regular MIS reports for team leads.
• Conduct on-site counselling and admission sessions, parent interactions, and cohort onboarding as required.
• Meet individual conversion and quality metrics through consultative counselling and structured follow-up strategies.
• Collaborate with marketing and operations to escalate prospective student feedback and improve conversion workflows.
  

Skills & Qualifications

Must-Have

• Bachelor’s degree or equivalent (any discipline) — freshers welcome.
• Proven telephone and face-to-face counselling capability or demonstrable interest in student advising roles.
• Familiarity with CRM tools (Salesforce, Zoho CRM) and basic MS Excel for tracking and reporting.
• Ability to manage multiple enquiries, prioritise leads and maintain disciplined follow-up routines.
• Comfortable working on-site with target-driven KPIs and daily/weekly reporting cadence.
• Fluency in English and at least one regional language relevant to the assigned centre.
  

Preferred

• Experience in education counselling, college admissions, or ed-tech student acquisition.
• Knowledge of program structures (UG/PG/diploma) and standard admission processes across Indian institutes.
• Prior experience working with lead-generation channels and conversion optimisation practices.
  

• Structured onboarding and training program for freshers plus ongoing professional development.
• Performance-linked incentives, clear growth paths into senior counselling, team lead or admissions operations roles.
• Vibrant on-site team culture focused on student outcomes, continuous improvement and measurable impact.