EDU Manager Mechanical Integration

Alstom Transportation

5 - 9 years

9 - 13 Lacs

hyderabad

Posted:3 weeks ago| Platform:

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Skills Required

project management mechanical engineering quality control catia v5 cad investment engineering autocad design engineering catia transportation mechanical design plm assurance solid works quality assurance design manufacturing communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Handle inbound and outbound calls with professionalism and courtesy.
Provide detailed information about company services and offerings.
Address customer queries, complaints, and concerns efficiently.
Maintain accurate records of customer interactions and transactions.
Follow up with customers to ensure issue resolution and satisfaction.
Escalate complex issues to senior management when required.
Achieve daily/weekly call targets and performance metrics.
Build and maintain positive relationships with clients and assist in collecting customer feedback for service improvement.
Ensure every customer interaction reflects the companys values and standards.

Job Requirements

Graduate in any stream (bachelors degree mandatory).
Strong verbal communication skills in English and Hindi.
Good listening skills with a customer-first approach.
Ability to handle pressure and resolve conflicts calmly.
Basic knowledge of computers, MS Office, and CRM tools.
Strong problem-solving and decision-making abilities.
Positive attitude with excellent interpersonal skills.
Ability to work both independently and as part of a team.
Prior experience in telecalling or customer service is preferred; however, freshers and females can apply.
Willingness to learn, adapt, and grow within the organization.

How to Apply

Send your CV to with the subject line Application for CCE.

About Company

Truely Marry is a leading company that provides excellent customer service and support to its clients. We are committed to delivering high-quality services and building long-term relationships with our customers.

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