EdTech Automation & Systems Coordinator

Digital Systems & Automation Manager

Key Responsibilities

1. ERP Administration & Data Coordination

• Manage and optimise the school ERP platform.

• Oversee student, parent, academic, attendance, and financial data synchronisation.

• Ensure data integrity across multiple digital systems.

2. Automated Communication Systems

• Configure and manage flows within authorised business communication platforms.

• Design message templates for alerts, reminders, and notifications.

• Track delivery performance and engagement analytics.

3. Workflow & Process Automation

• Build and manage automation workflows using leading integration tools.

• Automate key academic and administrative processes such as:

  • Fee reminders

  • Fee acknowledgement

  • Attendance notifications

  • Academic schedules

  • Enquiry management

  • Boarding/hostel updates

  • Transport-related alerts

4. Digital Payment Integrations

• Integrate payment gateways with ERP and automation tools.

• Configure auto-confirmation messages and receipt workflows.

• Monitor reconciliation and transaction reporting dashboards.

5. Multi-Channel Communication (Backup Channels)

• Manage SMS and alternative communication channels for reliable outreach.

• Maintain redundancy to ensure uninterrupted parent communication.

6. Technical Support & Issue Resolution

• Troubleshoot integration failures, API issues, and workflow blockages.

• Coordinate with vendors (ERP, communication platforms, payment providers) for escalations.

7. Reporting & Analytical Insights

• Prepare weekly and monthly reports covering:

  • Fee collection status

  • Attendance trends

  • Engagement metrics

  • System performance and downtime

Candidate Requirements

• Proven experience in workflow automation, digital systems management, or EdTech.

• Strong understanding of APIs, integration tools, and cloud-based platforms.

• Ability to resolve technical issues with precision and speed.

• Experience with ERP systems and digital payment gateways is preferred.

Why This Role Matters

The selected candidate will play a critical role in modernising school operations, elevating parent communication, and ensuring smooth digital processes across the institution.