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Editorial Engagement Support Assistant

Editorial Engagement Support Assistant

Springer Nature

0 - 5 years

3 - 4 Lacs

pune

Posted:1 day ago| Platform:

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Skills Required

editorial e-publishing language editing sub editing customer service content editing content management proof reading editing journalism creative writing system journal copy writing writing content writing articles copy editing communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Supporting the editor invitation process
Creating editor contracts
Ensuring editorial board members have access to all relevant systems
Keeping EBM data accurate and up to date, in our databases and across the journal homepages
Working together with other administrative teams, for example our Journal Editorial Office (JEO) and the SNAPP support team to support frictionless access to all relevant systems
Serving as test users for new systems and workflows related to EBM data maintenance
Handling Editor payment requests

2. Editorial Board Refinement: Supporting the Editorial Engagement Support Specialist with the Editorial Board refinement process and analysis of the related data

Responsibilities include:

Supporting Editorial Board Refinement related mailings, and requests
Analysing the related Editor survey

3. Customer Service: Processing requests from internal and external editors via the editor support inbox. Responsibilities include:

Owning all requests assigned to them by the Editor Support Specialist, following through to completion
Troubleshooting systems and technical issues
Executing APC Token requests and updating relevant databases/systems
Providing EBM certificates

Key Relationships

Supporting the Editor and Reviewer Recruitment and Publishing teams with ensuring an excellent editor and reviewer onboarding process
Working closely with JEO /SNAPP support to solve editor access issues
Collaborating with customer service teams to ensure timely processing of all assigned tasks
Working with the Process & Content Management team to tackle database issues
Working closely with the OR support team to solve APC token issues
Collaborating with Publishers from the journals we support

Experience, Skills & Qualifications

Experience- 2 years

Experience of STM journal publishing, with an understanding of peer review and the role of Editorial Boards
Well versed with publishing workflow/systems/processes
Experience of communication with external editors and internal stakeholders
Customer service experience
Experience in content management and journal (meta)databases

Skills

Strong organisational skills, with attention to detail
Able to see tasks through to completion, working to (often competing) deadlines
Excellent interpersonal and communication skill
Relationship building/teamwork
Actively involved in achieving team objectives. Works cooperatively and flexibly with other members of the team
Problem solving
A high level of computer literacy understands common software (e.g. Microsoft Office suite) and gains new software skills quickly
Has a customer-focussed mindset

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