Ecommerce Operations

As a PS Resolution Associate at Namshi, you will play a crucial role in investigating and resolving product shipment cases. Your responsibilities will include addressing issues such as content mismatches, incorrect imagery, size discrepancies, damaged products, and more. You will collaborate with various teams to ensure swift resolutions and maintain an updated tracker of all cases. Your role will involve identifying patterns and recurring issues to recommend long-term solutions, supporting internal audits, and ensuring compliance with Namshi's standard operating procedures. To excel in this role, you should have 13 years of experience in supply chain, logistics, or operations, with e-commerce or retail experience being a bonus. Strong attention to detail, problem-solving skills, communication abilities, and proficiency in Excel/Google Sheets are essential for success in this position. The ability to work independently, stay organized, and meet deadlines is also crucial.,