E-commerce Operations Manager

Job Code:

Job Summary

E-commerce Operations Manager

Key Responsibilities

• Manage product categories, selection, pricing, and inventory control across e-commerce platforms.
• Develop and execute stock strategies to ensure high fill rates.
  
• Negotiate and control packaging material costs for cost-effective procurement.
  
• Monitor and analyze sales metrics, recommending strategies for improvement.
  
• Plan production in alignment with sales trends and stock availability.
  
• Maintain product content accuracy and update listings as needed.
  
• Handle Safe-T claims, shortages, switchroo, RTV, and manage all related refunds.
  
• Manage and Oversee B2B order processing, including invoice and payment tracking.
  
• Track and manage

  Daily Run Rate (DRR)

  across platforms, ensuring stock alignment.
• Use OMS tools like

  Uniware

  or

  OMS GURU

  for order processing and reporting.

Required Experience, Skills & Qualifications

• Bachelor’s degree or MBA in Operations, or related field.
  
• 3–5 years of proven experience in e-commerce operations management.
  
• Proficiency in

  MS Word, Excel

• Strong analytical, strategic, and project management skills.
  
• Excellent communication, leadership, and negotiation abilities.
  
• Solid knowledge of platforms like

  Amazon

  ,

  Flipkart

  ,

  Myntra,

  and CMS tools.
• Familiarity with e-commerce legal and compliance requirements.
  
• Prior team management experience preferred.
  
• Ability to prioritize and meet tight deadlines.
  
• Strong problem-solving and decision-making skills.