E Commerce Operations Manager

Atomberg Technologies

2 - 7 years

12 - 18 Lacs

mumbai

Posted:1 month ago| Platform:

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Skills Required

supply chain management ecommerce operations market place order management inventory management warehouse management order fulfillment logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Team Leadership: Mentor and manage executives across Flipkart, Amazon, D2C, and Qcom; oversee performance reviews, task planning, and manpower allocation.
Operations Planning: Create daily/weekly dispatch plans, SOPs for peak sales, and ensure load balancing across warehouses.
Inventory & Demand: Monitor inventory health, forecast demand with SCM/category teams, plan POs, maintain safety stock, and execute pre-campaign stocking.
Returns & Escalations: Manage returns, RTVs, claims, and resolve escalations like RTOs, damages, GRNs, and listing issues.
Cross-functional Coordination: Collaborate with tech, warehouse, finance, and category teams; liaise with marketplace managers for compliance.
Reporting & Improvement: Track KPIs (SLAs, fill rates, inventory accuracy), maintain dashboards, drive process improvements, and prepare weekly MIS

Preferred candidate profile

Expertise in high-volume e-commerce operations, dispatch logic, and inventory management.
Strong strategic planning, analytical skills, and decision-making under pressure.
Proven leadership with cross-functional coordination experience.
Proficient in ERP systems, Excel/Sheets, and dashboard tools.
27 years in e-commerce/supply chain, with 1–2 years in management.
Experience in inventory/dispatch planning, campaign operations, and managing D2C & marketplace platforms.

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