E-commerce Operations Executive

E-commerce Operations & Customer Support Executive

Department: Operations
Location: Vasant Vihar
Reporting To: Operations Manager
Company: SpeedX Hospitality Pvt. Ltd.

Job Summary

We are hiring a detail-oriented and customer-focused E-commerce Operations & Customer Support Executive to manage online order processing, customer interactions, and backend coordination with our production and delivery teams. This role plays a key part in ensuring a seamless customer experience from order placement to delivery.

Key Responsibilities Customer Handling (Online Platforms)

• Respond to customer inquiries, issues, and complaints from various online platforms (e.g., Amazon, TataCliq, Website)
• Provide timely updates on order status, delivery tracking, and resolutions
• Maintain a high level of customer satisfaction through effective communication

Order Processing & Fulfillment

• Process incoming orders across platforms and coordinate internally for packaging and dispatch
• Ensure accuracy in order details including products, quantities, and addresses
• Coordinate with logistics partners for timely pickups and deliveries

Delivery Tracking & Issue Resolution

• Monitor all dispatched orders and proactively track delivery status
• Handle return requests, complaints, and delivery exceptions
• Maintain records of delayed, canceled, or disputed deliveries and ensure timely follow-up

Coordination with Internal Teams

• Share daily order reports and delivery schedules with the production/packaging team
• Update internal teams about urgent or priority orders
• Assist in stock level monitoring and reorder planning in coordination with inventory teams

Skills & Qualifications

• Graduate in any discipline (preferred: BBA/B.Com or related fields)
• 1–2 years of experience in e-commerce operations or customer service roles
• Strong verbal and written communication skills (Hindi & English)
• Basic knowledge of order management systems and Excel
• Familiarity with platforms like Amazon etc. is an advantage

Key Competencies

• Customer-first mindset
• Attention to detail and accuracy
• Ability to multitask in a fast-paced environment
• Problem-solving attitude with a sense of urgency

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Schedule:

• Day shift
• Fixed shift

Work Location: In person