E-commerce Operations Executive

E-commerce Operations Executive

Experience: 1 to 3 Years

Location: Marol, Mumbai

Employment Type: Full-Time

Position Overview:

We are seeking a motivated and detail-oriented E-commerce Operations Executive to efficiently manage product listings, inventory, order processing, customer service, and advertising campaigns across leading e-commerce platforms such as Amazon and Flipkart. The ideal candidate will play a key role in ensuring smooth operations and enhancing online sales performance.

Key Responsibilities:

Manage and optimize product listings, including images, descriptions, pricing, and specifications on Amazon, Flipkart, and other platforms.

Monitor inventory levels in collaboration with the supply chain team to ensure product availability and prevent stockouts or excess stock.

Oversee timely and accurate processing of customer orders and coordinate with logistics partners for smooth delivery.

Address customer inquiries and resolve complaints promptly to maintain high customer satisfaction.

Analyze sales data and customer feedback to identify trends and improve product performance.

Develop and manage advertising campaigns on e-commerce platforms to increase product visibility and sales.

Handle returns, refunds, and exchanges efficiently while ensuring a positive customer experience.

Update and maintain the company website with the latest products, pricing, and promotions.

Qualifications:

Bachelor’s degree in Business, Marketing, E-commerce, or a related field.

1 to 3 years of relevant experience in e-commerce operations or online retail.

Proficiency with e-commerce seller platforms such as Amazon Seller Central and Flipkart Seller Hub.

Strong organizational skills and attention to detail.

Excellent communication and problem-solving abilities.

Proficient in Microsoft Excel and comfortable with data analysis and reporting.

Ability to multitask and work effectively in a fast-paced environment.

Interested candidate can share resume at hr@icpartnersindia.com