3 years
0 Lacs
Posted:2 weeks ago|
Platform:
On-site
Full Time
Manage order processing, returns, and inventory updates across various e-commerce platforms (e.g., Shopify, Amazon, Flipkart, etc.)
Coordinate with logistics partners to ensure timely and accurate deliveries
Collaborate with warehouse teams and suppliers for stock planning and dispatch
Handle customer inquiries, complaints, and service requests across channels (email, chat, social media, phone)
Provide timely resolutions and maintain a high level of customer satisfaction
Maintain accurate records of interactions and customer feedback
Support with post-sales services such as returns, refunds, and product exchanges
Bachelor’s degree in Business, Commerce, or related field
1–3 years of experience in e-commerce operations or customer service
Familiarity with platforms like Shopify, Amazon Seller Central, Flip kart Seller Hub, etc.
Strong communication and problem-solving skills
Proficiency in MS Excel / Google Sheets
Ability to multitask and work independently in a fast-paced environment
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