E-Commerce Manager - Operation

Job Description

Operations Lead / Manager About the Role: We are seeking an enthusiastic Operations Lead/Manager to set up and manage the foundational operational aspects of our e-commerce platform. You will be critical in establishing supplier relationships, overseeing initial inventory, and ensuring smooth order fulfilment. Key Responsibilities: Assist in identifying and onboarding initial product suppliers. Manage basic inventory tracking and forecasting. Oversee order processing, packaging, and shipping for initial orders (may involve hands-on work initially). Coordinate with shipping partners and manage shipping logistics. Handle customer returns and exchanges processes. Monitor operational performance and identify areas for efficiency improvement. Collaborate with product and development teams to implement operational requirements. Assist in setting up initial customer service processes. Required Skills & Qualifications: Bachelor's degree in Business, Supply Chain, or a related field. 2-5 years of experience in e-commerce operations, retail operations, or supply chain. Strong organizational and problem-solving skills. Ability to manage multiple tasks and work in a fast-paced environment. Excellent communication and negotiation skills. Familiarity with basic inventory management concepts. Attention to detail. Job Type: Full-time Pay: ₹40,000.00 - ₹60,000.00 per month Schedule: Day shift Application Question(s): This is a full-time, work-from-office role based in Ognaj, Ahmedabad. Are you comfortable commuting to this location daily? How many years of experience do you have in eCommerce operations? It's a 5.5 days working organisation, Are you comfortable with that? Current Salary Expected Salary Notice Period Location: Ahmedabad, Gujarat (Preferred) Work Location: In person