E-Commerce Executive

Spinecure Home Solutions Private Limited

0 - 31 years

1 - 2 Lacs

patil colony nashik

Posted:3 months ago| Platform: Apna logo

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Skills Required

shipping coordination logistics dispatch support troubleshooting tracking communication processing management

Work Mode

On-site

Job Type

Full Time

Job Description

Responsibilities Order Confirmation & Validation Confirm each order received via spinecure.co.in and verify the correct mattress size and product details. Order Fulfillment & Shipping Coordination Coordinate with logistics/shipping partners to ensure prompt and accurate dispatch of orders. After-Sales & Customer Support Provide empathetic after-sales support to customers—whether troubleshooting, addressing concerns, or assisting with returns under Spinecure's 101-night trial and 10-year warranty policies SpinecureMattress. Delivery Tracking & Assurance Monitor shipments to ensure successful delivery and proactively address any transit issues. Issue Resolution & Escalations Handle customer issues—delivery delays, product concerns, damage—and escalate when necessary for timely resolution. Order Tracking & Communications Keep customers updated with real-time tracking information and expected delivery dates. WhatsApp & Digital Enquiry Handling Respond promptly to customer queries over WhatsApp, email, and other communication channels with clarity and professionalism. RequirementsPrior experience (1–2 years) in e-commerce order processing, customer support, or logistics coordination. Excellent communication skills (written and verbal) in English and possibly local languages. Proficiency in using order management systems, spreadsheets, and WhatsApp for business communications. Strong attention to detail—ensuring accurate order confirmation, shipment, and follow-up. Empathetic, customer-first mindset with problem-solving orientation. Ability to handle multiple tasks simultaneously and work independently.

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E-Commerce Executive