Responsibilities Order Confirmation & Validation Confirm each order received via spinecure.co.in and verify the correct mattress size and product details. Order Fulfillment & Shipping Coordination Coordinate with logistics/shipping partners to ensure prompt and accurate dispatch of orders. After-Sales & Customer Support Provide empathetic after-sales support to customers—whether troubleshooting, addressing concerns, or assisting with returns under Spinecure's 101-night trial and 10-year warranty policies SpinecureMattress. Delivery Tracking & Assurance Monitor shipments to ensure successful delivery and proactively address any transit issues. Issue Resolution & Escalations Handle customer issues—delivery delays, product concerns, damage—and escalate when necessary for timely resolution. Order Tracking & Communications Keep customers updated with real-time tracking information and expected delivery dates. WhatsApp & Digital Enquiry Handling Respond promptly to customer queries over WhatsApp, email, and other communication channels with clarity and professionalism. RequirementsPrior experience (1–2 years) in e-commerce order processing, customer support, or logistics coordination. Excellent communication skills (written and verbal) in English and possibly local languages. Proficiency in using order management systems, spreadsheets, and WhatsApp for business communications. Strong attention to detail—ensuring accurate order confirmation, shipment, and follow-up. Empathetic, customer-first mindset with problem-solving orientation. Ability to handle multiple tasks simultaneously and work independently.
We are looking for a detail-oriented and proactive Logistics Executive to manage our daily dispatch operations, coordinate with courier partners, reduce RTO, and ensure smooth end-to-end order fulfillment. The ideal candidate must have experience with eCommerce shipping platforms (Shiprocket/Delhivery/Xpressbees/etc.) and strong problem-solving skills. Key Responsibilities Order & Shipment ManagementManage daily order processing, packing coordination, and shipment creation Book shipments using platforms like Shiprocket / Amazon / Flipkart / Delhivery and DTDC Ensure same-day dispatch for all prepaid and COD orders Track shipments and update delivery status regularly Courier Coordination Coordinate with courier partners for timely pickup and delivery Resolve issues related to shipment delays, lost parcels, weight discrepancies, etc. Monitor NDR (Non-Delivery Reports) and ensure fast reattempts RTO & Prepaid Optimization Analyze RTO orders and take corrective actions Call customers for address verification when required Improve prepaid order ratio through verification and accurate dispatch