E-commerce Executive – Operations & Marketplace Management

Job Description:

We are looking for a proactive and detail-oriented E-commerce Executive to handle daily operations across online marketplaces and in-house order processing. The ideal candidate should be comfortable with Excel, Amazon Seller Panel, shipment handling, and basic email communication with platforms and logistics partners.

Key Responsibilities: Order Management & Packaging

• Process and pack daily orders from Amazon, Flipkart, website, and other platforms

• Generate shipping labels, invoice slips, and courier pickup requests

• Ensure proper packaging as per platform guidelines

• Keep track of stock used for orders

Courier & Delivery Coordination

• Coordinate with courier partners (Delhivery, Blue Dart, etc.) for timely pickups

• Raise claims or disputes in case of lost or delayed deliveries

• Monitor shipment status and track return orders

Excel & Data Entry

• Maintain daily order sheet in Excel (orders, returns, stock)

• Create and update product sheets, sales reports, and reconciliation sheets

• Download and work with reports from Amazon, Flipkart, etc.

Online Marketplace Operations

• Work on Amazon Seller Central, Flipkart Seller Hub, etc.

• Respond to basic customer messages or platform queries

• Coordinate with marketplace support teams via mail or call

Communication & Mail Handling

• Draft and send emails to logistics partners, Amazon support, vendors

• Maintain polite and professional communication style

• Follow up on pending queries or return issues

Must-Have Skills:

• Good knowledge of MS Excel – basic formulas, sorting, filtering, VLOOKUP (preferred)

• Basic experience using Amazon Seller Central, Flipkart Seller Hub

• Understanding of order flow, shipment, packaging, delivery tracking

• Fluent in Hindi & basic English (for mail & calls)

• Organized and punctual with day-to-day reporting

Additional Preferences:

• Experience in nutraceuticals or supplements e-commerce (plus point)

• Knowledge of basic inventory control

• Familiarity with courier tools like Shiprocket, Pickrr, etc.

What We Offer:

• Stable full-time position in a fast-growing company
• Supportive team and training for platform operations

Opportunity to grow into E-commerce Manager / Marketplace Specialist

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Leave encashment

Schedule:

• Day shift

Education:

• Master's (Preferred)

Work Location: In person