E-Commerce Executive

About the Role

We are looking for a proactive and detail-oriented Ecommerce Executive to manage day-to-day operations of our online store. This role will focus on ensuring smooth customer experience through timely support, order confirmation, cart recovery, and issue resolution.

Key Responsibilities

• Handle customer support queries across email, chat, and phone with empathy and efficiency.
• Proactively call customers for order confirmation to reduce returns and cancellations.
• Track and recover abandoned carts through timely follow-ups, reminders, and communication.
• Manage NDR (Non-Delivery Reports) by coordinating with logistics partners and customers to ensure redelivery.
• Work with operations and support teams to provide quick resolutions for complaints, refunds, exchanges, or replacements.
• Maintain accurate records of customer interactions, escalations, and resolutions.
• Share insights on recurring issues and assist in improving customer experience processes.

Requirements

• Prior experience in ecommerce operations, customer service, or support roles.
• Strong communication skills (written and verbal).
• Ability to handle customer queries with patience, professionalism, and problem-solving approach.
• Basic knowledge of ecommerce platforms (Shopify, WooCommerce, etc.) is a plus.
• Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.

What We Offer

• Opportunity to work with a fast-growing ecommerce brand.
• Dynamic work culture with growth-focused learning opportunities.
• Competitive compensation and performance-based incentives.

If you are a people-first professional who thrives in solving challenges and ensuring customer delight, we’d love to hear from you.

Job Type: Full-time

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person