E-Commerce Executive

Job Description

Call Directly HR- 7717300328, Or Share your CV at Hr@chocovic.in Role Overview: We are seeking a dedicated and detail-oriented E-Commerce Executive to join our team in Ghumar Mandi, Ludhiana. The ideal candidate will be responsible for managing and optimizing our presence on various e-commerce platforms, including Flipkart, Amazon, and others. This role requires a proactive individual with a strong understanding of e-commerce operations and basic proficiency in Excel. **Key Responsibilities:** 1. **Platform Management:** - Manage and update product listings on e-commerce platforms such as Flipkart, Amazon, and others. - Ensure product descriptions, images, and prices are accurate and up-to-date. 2. **Order Processing:** - Monitor and process customer orders efficiently. - Coordinate with the logistics team to ensure timely delivery of products. 3. **Customer Service:** - Address customer inquiries and resolve issues promptly to ensure a high level of customer satisfaction. - Manage customer feedback and reviews on various platforms. 4. **Inventory Management:** - Track inventory levels and coordinate with the procurement team to replenish stock as needed. - Ensure accurate inventory records are maintained. 5. **Data Analysis and Reporting:** - Utilize basic Excel skills to analyze sales data and generate reports. - Identify trends and provide insights to improve sales performance. 6. **Promotional Activities:** - Assist in planning and executing promotional campaigns and discounts. - Collaborate with the marketing team to enhance product visibility and drive sales. **Qualifications:** - **Education:** Graduate degree in any field. - **Experience:** Basic knowledge and experience with e-commerce platforms such as Flipkart, Amazon, etc. - **Technical Skills:**Basic Knowledge of Microsoft Excel for data management. - **Communication Skills:** Strong verbal and written communication skills. - **Attention to Detail:** Ability to manage multiple tasks with a high level of accuracy. - **Problem-Solving Skills:** Ability to address and resolve customer issues effectively. Job Types: Full-time, Fresher Pay: ₹12,000.00 - ₹15,000.00 per month Schedule: Day shift Fixed shift Work Location: In person