E-Commerce Executive

JOB DETAILS

Designation Executive- E-commerce Operations

• Coordinate the setup and timely activation of online sales links based on customer requirements.
• Communicate effectively with internal teams and clients to manage approvals, changes, and updates related to product offerings and orders.
• Handle and resolve queries from sales teams and external partners in a prompt and professional manner.
• Maintain accurate operational records, reports, and dashboards to support planning and monitoring.
• Develop and update standard operating procedures, process documents, templates, and FAQs.
• Collaborate with system teams for testing new features and providing user feedback for process enhancements.
• Assist in season preparation activities by helping collect data, pre-allocate workloads, and coordinate team efforts for smooth execution.

Required Skills and Qualifications

• Graduation or Post Graduation.
• 1- 3 years of relevant experience in e-commerce operations, coordination, or sales support.
• Strong written and verbal communication skills.
• Technologically proficient, with familiarity in using Excel, CRMs, ERP platforms, or order management tools.
• High attention to detail and ability to manage multiple projects simultaneously.
• Strong problem-solving skills and a customer-focused mindset.
• Ability to work collaboratively with cross-functional teams under tight timelines.

Preferred Skills

• Experience in EdTech, retail, or e-commerce environments.
• Prior involvement in pre-sales operations or academic season planning is a plus.