Posted:19 hours ago|
Platform:
On-site
Full Time
Position Overview: We are seeking a skilled and detail-oriented E-commerce Executive with at least 2+ years of experience in handling marketplace accounts such as Amazon and Flipkart. The ideal candidate should have hands-on expertise in account management, Safe-T claims, FBA shipments and strong coordination skills with customers as well as platform account managers.
Key Responsibilities : Marketplace Account Management
● Manage end-to-end operations of Amazon & Flipkart seller accounts.
● Ensure accurate product listings, catalog management, pricing updates, and stock replenishment.
● Monitor account health, performance reports, and customer feedback to maintain compliance with marketplace guidelines. Order & Claim Management
● Handle Safe-T claims and ensure timely submission with proper documentation.
● Follow up on pending claims/cases with Amazon/Flipkart support teams until resolution.
● Manage returns, refunds, and customer disputes, ensuring smooth resolution. FBA Shipment & Inventory Management
● Coordinate FBA shipments, inbounding, and reconciliation.
● Track inventory levels, prevent stock-outs, and ensure timely replenishment.
● Manage fulfillment processes including warehouse coordination, order processing, and returns management.
Skills & Qualifications: ● Minimum 2 years of hands-on experience in managing Amazon & Flipkart seller accounts.
● Strong knowledge of Safe-T claim processes and dispute handling.
● Good understanding of marketplace policies, compliance, and account health parameters.
● Strong communication skills to coordinate with account managers and customers.
● Proficiency in Excel, reporting, and data analysis.
● Problem-solving attitude with attention to detail and follow-up discipline.
Job Type: Full-time
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
Application Question(s):
Work Location: In person
Genus Innovation Limited
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3.0 - 4.2 Lacs P.A.
3.0 - 4.2 Lacs P.A.
