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3.0 - 8.0 years

6 - 14 Lacs

Pune, Gurugram

Work from Office

Job Description: Mandatory skills Strong on Linux Monitor using Dynatrace (Strong in Dynatrace scripting) Exposure to Azure (Cloud based) Good communication skills Should support deployment and upgrades

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8.0 - 10.0 years

11 - 15 Lacs

Haryana

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About Company Job Description Monitoring & Control of Solar plants Generation & Performance Tracking of factors and/or corrective actions impacting performance & generation Deep dive analysis for high impact issues Identify deviations/ red flags at an early stage and ensure end to end resolution Continuous & closely interact with all relevant stakeholders – site operations, regional & central control room, Design & Engineering departments etc. Routine site visits is key requirement of the role. Carry out long term historical generation assessment – identify reasons, trends, concern areas and ensure implementation of corrective actions by operations team. Validate EYA/ PVSyst reports for operational and upcoming projects & provide feedback to relevant departments basis operational experience Analyse plant level generation for Technical Due Diligence and 3rd party O&M bidding exercises

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10.0 - 15.0 years

22 - 37 Lacs

Bengaluru

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Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you passionate about solving complex problems? Do you thrive in a fast-paced environment? Then there’s a good chance you will love being a part of our Software Engineering – Development team at Kyndryl, where you will be able to see the immediate value of your work. As a ServiceNow - Developer at Kyndryl, you will be at the forefront of designing, developing, and implementing cutting-edge software solutions. Your work will play a critical role in our business offering, your code will deliver value to our customers faster than ever before, and your attention to detail and commitment to quality will be critical in ensuring the success of our products. As a valued member of our team, you will provide work estimates for assigned development work, and guide features, functional objectives, or technologies being built for interested parties. Your contributions will have a significant impact on our products' success, and you will be part of a team that is passionate about innovation, creativity, and excellence. Above all else, you will have the freedom to drive innovation and take ownership of your work while honing your problem-solving, collaboration, and automation skills. Together, we can make a difference in the world of cloud-based managed services. Discovery and Service Mapping - Implement and maintain ServiceNow Discovery across on-prem, hybrid, and cloud environments (AWS, Azure, GCP). Configure/Customise credentials, MID Servers , and probes/sensors to enable complete and accurate infrastructure discovery. Implement best practices for Discovery schedules , data reconciliation , and CMDB data hygiene . Design, develop, and maintain Service Mapping patterns for custom and out-of-the-box applications.. Event Management - Implement and configure ServiceNow Event Management (ITOM) capabilities, including Event Rules, Alert Management, and Correlation Rules. Integrate monitoring tools (e.g., SolarWinds, SCOM, Dynatrace, Zabbix, Nagios, AppDynamics, Splunk, etc. ) with ServiceNow using MID Servers or APIs. Collaborate with CMDB, Discovery, and Service Mapping teams to ensure data integrity and effective alert-to-CI mapping. Integration - Build and optimize integrations with external systems using REST, SOAP, and APIs for tools like Active Directory (AD), MID Servers, and cloud environments and Develop custom discovery patterns, workflows, and solutions tailored to specific business needs. ServiceNow ITOM - CMDB, Event management to allow ServiceNow to receive, correlate, and manage alerts or events from monitoring tools like Grafana, Solve, Control M, OEM. Your Future at Kyndryl The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Experience 8+ years of experience in ServiceNow development. Candidate should have experience in Discovery and Service Mapping, ServiceNow Discovery, Event Management, Integration. Experience with Configuring Discovery Module for On Prem, Cloud (AWS, GCP). Experience with configuring various authentication mechanism, customizing the OOTB discovery pattern based on the need and good understanding on the OOTB Patterns. Able to analyse discovery related issues (Including MID Server related issues). Good with Shell Scripting and Unix/Linux commands) Experience with Integrating External Sources (Dynatrace, SolarWinds) with Event Management, Configuring Event Rules, Alert Rules, Flow Designer, Incident Management. Good understanding on Event Correlation and Alert Grouping. Experience with Configuring Service Maps based on Top-down approach, Dynamic CI Approach. Good knowledge on Service Operating Workspace and Service Dashboard. Configuration of Impact Rules in Service Maps. Good understanding of MID Server architecture and able to troubleshoot Discovery related issues. Experience in ServiceNow testing, conducts a wide range of quality-control tests and analyses results to ensure that software meets or exceeds specified standards and end-user requirements. Graduation/Post-Graduation in Computer Science, Engineering, or a related field is necessary. Preferred Technical and Professional Experience Certification CIS – Discovery, CIS – Event Management or CIS – Service Mapping, CIS – AiOps Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

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10.0 - 15.0 years

22 - 37 Lacs

Bengaluru

Work from Office

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you passionate about solving complex problems? Do you thrive in a fast-paced environment? Then there’s a good chance you will love being a part of our Software Engineering – Development team at Kyndryl, where you will be able to see the immediate value of your work. As a ServiceNow - Developer at Kyndryl, you will be at the forefront of designing, developing, and implementing cutting-edge software solutions. Your work will play a critical role in our business offering, your code will deliver value to our customers faster than ever before, and your attention to detail and commitment to quality will be critical in ensuring the success of our products. As a valued member of our team, you will provide work estimates for assigned development work, and guide features, functional objectives, or technologies being built for interested parties. Your contributions will have a significant impact on our products' success, and you will be part of a team that is passionate about innovation, creativity, and excellence. Above all else, you will have the freedom to drive innovation and take ownership of your work while honing your problem-solving, collaboration, and automation skills. Together, we can make a difference in the world of cloud-based managed services. Discovery and Service Mapping - Implement and maintain ServiceNow Discovery across on-prem, hybrid, and cloud environments (AWS, Azure, GCP). Configure/Customise credentials, MID Servers , and probes/sensors to enable complete and accurate infrastructure discovery. Implement best practices for Discovery schedules , data reconciliation , and CMDB data hygiene . Design, develop, and maintain Service Mapping patterns for custom and out-of-the-box applications.. Event Management - Implement and configure ServiceNow Event Management (ITOM) capabilities, including Event Rules, Alert Management, and Correlation Rules. Integrate monitoring tools (e.g., SolarWinds, SCOM, Dynatrace, Zabbix, Nagios, AppDynamics, Splunk, etc. ) with ServiceNow using MID Servers or APIs. Collaborate with CMDB, Discovery, and Service Mapping teams to ensure data integrity and effective alert-to-CI mapping. Integration - Build and optimize integrations with external systems using REST, SOAP, and APIs for tools like Active Directory (AD), MID Servers, and cloud environments and Develop custom discovery patterns, workflows, and solutions tailored to specific business needs. ServiceNow ITOM - CMDB, Event management to allow ServiceNow to receive, correlate, and manage alerts or events from monitoring tools like Grafana, Solve, Control M, OEM. Testing - Knowledge of test automation using ATF. Should be able to do Test Case Design, Test Planning and Test Strategies. Understand the requirements, prepare test plans, test cases, execute & report. Ability to write test cases and test scenario, review, run and generate test reports Your Future at Kyndryl The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Experience 8+ years of experience in ServiceNow development. Experience in ATF testing. Candidate should have experience in Discovery and Service Mapping, ServiceNow Discovery, Event Management, Integration. Experience with Configuring Discovery Module for On Prem, Cloud (AWS, GCP). Experience with configuring various authentication mechanism, customizing the OOTB discovery pattern based on the need and good understanding on the OOTB Patterns. Able to analyse discovery related issues (Including MID Server related issues). Good with Shell Scripting and Unix/Linux commands) Experience with Integrating External Sources (Dynatrace, SolarWinds) with Event Management, Configuring Event Rules, Alert Rules, Flow Designer, Incident Management. Good understanding on Event Correlation and Alert Grouping. Experience with Configuring Service Maps based on Top-down approach, Dynamic CI Approach. Good knowledge on Service Operating Workspace and Service Dashboard. Configuration of Impact Rules in Service Maps. Good understanding of MID Server architecture and able to troubleshoot Discovery related issues. Experience in ServiceNow testing, conducts a wide range of quality-control tests and analyses results to ensure that software meets or exceeds specified standards and end-user requirements. Graduation/Post-Graduation in Computer Science, Engineering, or a related field is necessary. Preferred Technical and Professional Experience Certification CIS – Discovery, CIS – Event Management or CIS – Service Mapping, CIS – AiOps Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

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5.0 - 10.0 years

10 - 20 Lacs

Noida

Work from Office

JOB DESCRIPTION Experience Level desired 5+ yrs Compensation: Salary commensurate w/ experience Reports to: Team Lead RESPONSIBILITIES Application Performance Monitoring - Using Dynatrace APM tools to optimize application performance and identify performance bottlenecks in web applications and provide solutions. Dynatrace OneAgent Installation and Troubleshoot on all types of platform like on cloud (Azure Infra, AKS ,App Services)/on-premises Dynatrace integration with 3rd Party Tools. Demonstrates thorough knowledge and awareness of application performance issues in a complex multi-tiered environment Knowledge of Customer Experience Management, Application Performance monitoring and log analytics tools like Splunk, Dynatrace Synthetic, Dynatrace Appmon, CA APM, Prometheus etc., is highly desired. On-board new application into Dynatrace, profile configuration, agent setup, instrumentation. Ability to do requirement gathering and target environment analysis from an APM perspective Hands-on implementation experience in Dynatrace On-Premise solutions Experience on Configuration and customization of Dynatrace solution Excellent communication skills (both verbal and written) Knowledge of Azure is preferred Hands on APM and other tools like- DataDog, Glassbox, Splunk, Grafana, Prometheus, New-Relic, Postman, Azure Appinsights, Azure Log, Jenkins, Docker. Power BI (good to have required for reporting and extracting data from tools) QUALIFICATIONS B.Tech or MCA preferred Atleast 5 yrs work exp. Good Communication skills

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6.0 - 11.0 years

25 - 30 Lacs

Indore, Hyderabad

Hybrid

Skill: SRE lead with Azure experience, SQL, PowerShell, Dynatrace\Grafana, Monitoring Tools experience, Terraform and YAML. Linux experience is an added advantage. Incident management, change management, problem management, Release management, automation experience, Patching, Banking domain experience. Responsibilities: Lead the design, implementation, and maintenance of SRE practices, including monitoring, alerting, incident management, and automation. Develop and maintain robust monitoring solutions using tools like Dynatrace and Grafana. Automate manual processes and build self-healing systems using scripting languages like PowerShell and infrastructure-as-code tools such as Terraform and YAML. Provide24/7 on-call support and participate in incident resolution. Identify and address performance bottlenecks and scalability challenges. Collaborate with development, operations, and security teams to improve system reliability and security. Document SOPs and best practices. Lead and mentor a team of SRE engineers. Drive the adoption of DevOps principles and CI/CD pipelines. Establish SLAs for incident response and track performance against those goals.

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4.0 - 7.0 years

11 - 16 Lacs

Hyderabad

Work from Office

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities Design, implement, and manage Red Hat Enterprise Linux (RHEL) systems Develop and maintain automation scripts using Ansible, Puppet, or similar tools Troubleshoot and resolve complex system issues and performance bottlenecks Collaborate with cross-functional teams to ensure seamless integration of systems Perform system upgrades, patches, and regular maintenance to ensure optimal performance and security Monitor system performance and implement improvements to enhance reliability and efficiency Provide technical guidance and mentorship to junior engineers Document system configurations, procedures, and troubleshooting steps Maintains certifications and attends training when available and appropriate Assists leadership in identifying opportunities for process improvement within and outside of the department Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications Bachelor’s degree in computer science, Information Technology, or a related field 10+ years of experience in Red Hat Enterprise Linux administration Experience with configuration management tools like Ansible, Puppet, or Chef Experience integrating accounts with Active Directory authentication Solid knowledge of RHEL 7/8/9 and related technologies Advanced understanding of firewalls and F5 load balancers Advanced troubleshooting performance related issues Working with On Prem and Cloud Infrastructure Proven excellent problem-solving skills and the ability to work under pressure Proven ability in leading and driving critical infrastructure projects Proven team collaboration and mentorship Proven solid communication and interpersonal skills to effectively communicate with leaders, business users, and technical teams Preferred Qualifications Red Hat Certified Engineer (RHCE) certification Experience working with the Service Now application Experience with cloud platforms such as AWS, Azure, or Google Cloud Experience with CI/CD pipelines and DevOps practices Working knowledge of Dynatrace, Zabbix and other performance monitoring tools Working knowledge of CHEF Knowledge of containerization technologies like Docker and Kubernetes Understanding of network protocols and security best practices Proficient working with Satellite Proficient working with Ansible and creating playbooks Familiarity with virtualization technologies (e.g., VMware)

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5.0 - 9.0 years

12 - 17 Lacs

Noida

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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Seeking an experienced Database Administrator (DBA) to ensure the reliability, scalability, and performance of our systems and infrastructure. The primary focus will be on database performance tuning, automation, and expanding knowledge by cross-training on other database technologies, AI/ML engineering activities, and cloud migration work. Additionally, the candidate will address support gaps during our critical peak season timeframe and improve our overall DBA team skillsets within various technology stacks. This candidate has multiple years of database administration and/or development experience, is a self-starter, innovative, and proven to lead without direct authority. Primary Responsibilities Database Administration: Install, configure, and maintain SQL Server instances across on-premises and cloud environments (e.g., Azure SQL Database). Monitor database performance, tune queries, and optimize indexes for efficient operation. Implement backup, recovery, and disaster recovery strategies to ensure data integrity and availability. Database Development: Design, develop, and optimize database schema, tables, views, stored procedures, and functions to support application requirements. Collaborate with application developers to integrate database functionality into applications and ensure seamless data access and manipulation. Cloud Integration and Migration: Utilize cloud platforms (e.g., Microsoft Azure) to deploy, manage, and optimize SQL Server databases in cloud environments. Facilitate data migration between on-premises and cloud databases, ensuring minimal downtime and data integrity. Work extensively on the in-house Cloud Platform specific to United Health Group in migrating applications to cloud. Security and Compliance: Implement database security measures, including access control, encryption, and auditing, to protect sensitive data. Ensure compliance with data privacy regulations and organizational security policies. Performance Optimization: Identify and resolve database performance issues, optimize SQL queries, and fine-tune database configurations for improved efficiency and scalability. Automation and Scripting: Develop scripts and automation tools to streamline routine database administration tasks, deployments, and monitoring. Collaboration and Support: Work closely with development teams to understand application requirements, provide database expertise, and support application deployment and troubleshooting. Collaborate with system administrators and IT teams to ensure smooth integration of databases with infrastructure and network components. Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Preferred Qualifications Bachelor’s degree in computer science, Information Technology, or a related field Relevant certifications (e.g., Microsoft CertifiedAzure Database Administrator Associate, AWS Certified Database - Specialty) 9+ years of experience as a SQL Server Database Administrator, including development and cloud platform proficiency Hands-on experience with cloud platforms such as Microsoft Azure, including cloud-based SQL Server offerings (e.g., Azure SQL Database, AWS RDS) Software engineering experience with Ruby, Python, Java, and/or .Net for automating tasks or building tools Proficiency in T-SQL programming, query optimization, and performance tuning Familiarity with monitoring tools such as Redgate, ElasticAPM, Zabbix, Dynatrace, etc. Familiarity with DevOps practices and a passion for continuous improvement Proficiency in MSSQL clustering and Always On technology Proven automation skills, Python / PowerShell, to reduce manual work and maintain services efficiently Proven solid problem-solving and analytical skills with keen attention to detail Proven excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams Demonstrated ability to solve problems quickly and effectively during unexpected outages or performance issues At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. #Gen

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15.0 - 19.0 years

25 - 30 Lacs

Hyderabad

Work from Office

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. We are seeking a highly skilled and experienced technical/solution architect to deliver of technical architect artifacts, solution summary matrix, Solution intended diagrams, cost estimate of the solutions, ensuring seamless integration and alignment with cross applications with multiple cross-application impacts. This is an IC role reporting to Director Architecture and should work in 2 - 11 pm IST shift. Primary Responsibilities Identify impacted applications, size capabilities, and create new capabilities Lead complex initiatives with multiple cross-application impacts, ensuring seamless integration Drive innovation, optimize processes, and deliver high-quality architecture solutions Understand business objectives, review business scenarios, and plan acceptance criteria for proposed solution architecture Discuss capabilities with individual applications, resolve dependencies and conflicts, and reach agreements on proposed high-level approaches and solutions Group capabilities logically and check their high-level viability with impacted IT teams as per roadmap options propose and justify the right tools and technologies needed to build solutions Finalize capabilities as per phases and feature grooming with impacted applications Participate in Architecture Review, present solutions, and review other solutions Work with Enterprise architects to learn and adopt standards and best practices Design solutions adhering to applicable rules and compliances Stay updated with the latest technology trends to solve business problems with minimal change or impact Involve in solution prototyping, solution patterns, and reference architectures Help derive a high-level picture for the business to achieve its goals within a stipulated timeframe using a multi-solution and multi-phase approach Ensure strategic architecture alignment with the business roadmap and enterprise security compliance Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications Graduate degree or equivalent experience 15+ years of experience in a similar role, leading and mentoring a team of architects and technical leads Experience in driving innovation, optimizing processes, and delivering high-quality solutions Experience in complex initiatives with multiple cross-application impacts Java, Python, Spring, Spring boot framework, SQL, Mongo DBS, KAFKA, React JS, Bid Data, Dynatrace, Power BI kind of exposure is needed Solid understanding of healthcare domain knowledge, and AI platforms and high-level architecture to use the AI based solutions Exposure to cloud platforms and tools Good knowledge of the latest happenings in the technology world Proven ability to think from a long-term perspective and arrive at strategic architecture Proven excellent communication and leadership skills #NJP

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4.0 - 8.0 years

11 - 15 Lacs

Hyderabad

Work from Office

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together Primary Responsibilities Design and develop Linux infrastructure and also Help tune performance and ensure high availability of infrastructure Ability to build and monitor services on production servers Create and configure CI pipeline supporting Continuous Delivery Create and configure Configuration Management Using Ansible Administer Windows and Linux Servers including configuration, patching and ensure overall server health Analyze all aspects of existing application infrastructure and recommend modifications that will enhance application reliability, availability and scalability Performance analysis using APM and other monitoring tools to identify system performance issues and bottlenecks Work with log aggregation tools like Splunk and ELK Analyze dump files and error codes Provide Root Cause Analysis, Troubleshoot, research and analyse complex problems Provide Support in for Continuous Integration and Continuous Delivery Candidate will be involved in solving moderately complex problems and/or conduct moderately complex analysis Candidate will identify / quantify scope and impact of business changes on systems Participate in on - call rotation maintaining application availability Other responsibilities as determined necessary Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications Undergraduate degree or equivalent experience 3+ years of experience supporting, configuring and engineering applications 3+ years of Experience with app and web server configuration and maintenance (JBoss, WebSphere, Apache Tomcat) 2+ years of Linux / UNIX System Administration experience Hands-on experience with Ansible and Chef for configuration management Expertise in identifying and mitigating infrastructure security vulnerabilities Experience troubleshooting complex infrastructure problems in an enterprise environment Ability to communicate analysis including trends and opportunities to improve service availability Tools / tech expertise: Linux Admin/ Windows Admin Middleware AdminJBoss CI / CDGitHub Actions, Jenkins and Ansible MonitoringSplunk / Dynatrace / New Relic At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

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4.0 - 9.0 years

9 - 14 Lacs

Pune

Work from Office

Job Summary: Synechron is seeking a knowledgeable and experienced AppDynamics SME to lead application performance monitoring initiatives across multiple projects. The role involves providing technical expertise, optimizing application performance, and ensuring compliance with industry standards. The SME will collaborate with development, operations, and testing teams to implement best practices, troubleshoot issues, and drive continuous improvement, ultimately contributing to reliable, high-performing software solutions aligned with organizational goals. Software Requirements: Required: In-depth experience with AppDynamics monitoring, configuration, and troubleshooting, preferably with the latest versions Familiarity with project management tools such as JIRA, Trello, or Asana Working knowledge of database technologies including MySQL, MongoDB, and Oracle Preferred: Experience with other APM tools (New Relic, Dynatrace, etc.) Knowledge of cloud platforms (AWS, Azure, GCP) and containerization (Docker, Kubernetes) Overall Responsibilities: Serve as the technical expert on AppDynamics tools, providing guidance on configuration, deployment, and troubleshooting. Develop and implement strategies for application performance monitoring, ensuring optimal operation of critical applications. Collaborate with cross-functional teams—including development, operations, and QA—to integrate AppDynamics effectively within the software lifecycle. Conduct research on emerging technologies and APM best practices, recommending enhancements to monitor and improve application health. Lead incident analysis, root cause investigations, and resolution efforts for performance issues. Ensure all monitoring solutions adhere to industry standards and best practices for security and compliance. Technical Skills (By Category): Monitoring & Performance Tools: Essential: Deep expertise in AppDynamics installation, configuration, and management Preferred: Experience with other APM solutions like New Relic or Dynatrace Databases/Data Management: Proficiency with MySQL, MongoDB, Oracle; underlying database monitoring and query analysis Cloud Technologies: Experience with cloud platforms supporting enterprise applications (AWS, Azure, GCP) Development Frameworks & Libraries: Knowledge of application architectures and integration methods involving various technologies Development Tools and Methodologies: Familiarity with Agile, DevOps, and CI/CD pipelines for monitoring deployment and automation Security Protocols: Understanding of data security, application security, and compliance standards related to monitoring tools (preferred) Experience Requirements: Minimum of 12+ years in software development, application performance management, or related consulting roles. Proven track record of implementing and managing AppDynamics solutions in complex enterprise environments. Experience working with cross-functional teams on large-scale projects, handling incident management, and performance tuning. Familiarity with cloud deployment models and containerization is highly desirable. Day-to-Day Activities: Conduct daily monitoring and analysis of application performance metrics via AppDynamics dashboards. Collaborate during planning sessions to define monitoring requirements based on project needs. Lead performance tuning, troubleshooting, and incident response activities. Coordinate with development and operations teams to optimize application architecture and deployment strategies. Document configuration settings, best practices, and incident resolutions for ongoing reference and training. Stay informed about new trends and features in application performance monitoring, recommending practical integrations. Provide technical guidance and mentorship to team members on AppDynamics best practices. Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field; Master’s degree is a plus. Certifications in Application Performance Monitoring or related technologies (e.g., AppDynamics Certified Associate/Professional) preferred. Ongoing learning through technical training, webinars, or relevant industry courses. Professional Competencies: Strong analytical and problem-solving skills with a focus on performance optimization. Excellent communication and interpersonal skills to engage with technical and non-technical stakeholders. Leadership abilities to motivate and guide teams on complex technical topics. Adaptability to changing technology landscapes and evolving project requirements. Critical thinking and decision-making capabilities grounded in data analysis and troubleshooting.

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4.0 - 8.0 years

10 - 15 Lacs

Chennai, Bengaluru

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Key Responsibilities: Design and develop performance test plans, test scripts, and test scenarios based on business requirements and technical specifications. Execute performance tests using industry-standard tools (e.g., JMeter, Blazemeter) to assess system performance, scalability, and reliability. Analyze test results and identify performance bottlenecks, providing detailed reports and recommendations for improvement. Collaborate with development, QA, and operations teams to troubleshoot and resolve performance issues. Maintain and update performance testing documentation, including test plans, test cases, and test results. Stay up-to-date with the latest performance testing tools, trends, and best practices. Implementation of AI in performance testing Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience as a Performance Tester or similar role, with a strong understanding of performance testing methodologies and tools. Proficiency in using performance testing tools such as JMeter, Blazemeter. Strong analytical and problem-solving skills, with the ability to interpret complex data and provide actionable insights. Experience with monitoring and profiling tools (e.g., Dynatrace, Datadog, Graffana) Excellent communication and collaboration skills, with the ability to work effectively in a team environment. Strong attention to detail and a commitment to delivering high-quality results. Preferred Qualifications: Experience with cloud-based performance testing and monitoring. Knowledge of CI/CD pipelines and integration of performance testing into the development lifecycle. Certification in performance testing or related areas is a plus. Apply Now! also you can share your updated resume on bheemashankar.nashi@photon.com

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1.0 - 4.0 years

3 - 6 Lacs

Chennai

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Overall Purpose of The Job Carbon Footprint Monitoring and Reporting. Data Integrity Monitoring, preparation of reports for Compliance Services. IMO DCS, CII, EU MRV and EU ETS Monitoring and Reporting. Key Responsibilities and Tasks Carry out Data Integrity Monitoring of the extracted data, generate Error summary and communicate with vessels to receive corrections. Daily Verification of the data, Collection of necessary documents, Evidence checking. Follow up with vessels for getting the required information on timely manner. Evaluation of vessel performance for CII Compliance. Passing advise to vessels for improving the CII Rating. Monthly and Weekly reports generation. Organize and upkeep vessel folders with the documents and files of the respective vessels. Preparation of any Special reports based on Adhoc requirements as instructed by Line Manager and submitting for approval. Record keeping and Upkeep tracker sheets on the daily works and status against enrolled vessels. Sharing knowledge and sharing of work within the team to achieve the Team's goal. Essential Graduation or Naval Architecture or Marine Engineering Experience in Data Analytics or Vessel Performance or in Marine Industry is preferred. Knowledge with Programming experience on Visual Basic and Python programs are preferred. Good knowledge on Operation in Microsoft Excel and other office tools Good team working and communication skills. Ability to work in a methodical and organized manner without being monitoring. Flexible and adaptable work culture. Good Attitude and Self-Motivated mind set. Ability to work with minimum supervision. Desirable Graduation or Naval Architecture or Marine Engineering Experience in Data Analytics or Vessel Performance or in Marine Industry is preferred. Knowledge with Programming experience on Visual Basic and Python programs are preferred.

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7.0 - 10.0 years

9 - 12 Lacs

Hyderabad

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Your Responsibilities: Driving the capability building for resiliency testing targeted toward modernization initiatives, common capabilities framework, reference architectures Working closely with application development, IT Architecture, Application Resiliency Foundation and other key partners ensuring end-to-end Application resiliency while upholding ETE policy, procedures and standards Developing and supporting the ETE Resiliency services / work such as the Resiliency Test Scorecard, Failure Mode Analysis, Test Scenarios Improving, setting the direction for the resiliency test automation framework, publishing reusable artifacts to the Developer Marketplace Capture technical requirements, assessing capabilities and mapping to organizational resiliency principles to determine resiliency characteristics of applications. Chip in to strategy discussions and decisions on overall application design and best approach for implementing cloud, and on premises solutions. Focus on continuous improvement practices as the need arises to meet system resiliency imperatives. Define high availability and resilience standards and guidelines for embracing technologies from AWS and other service providers. Mitigates risk by following established procedures and supervising controls, spotting key errors and demonstrating strong ethical behavior. Experience: 7 + Years Location: Hyderabad Additional Information Talents Needed for Success: Minimum of 7 years of related experience Bachelors degree required; Masters preferred and/or equivalent experience Minimum of 3 years experience in testing / architecting and delivering cloud-based solutions Must have expertise with industry patterns, chaos engineering methodologies, and techniques across the disaster recovery subject areas Specialist in highly available architecture and solution implementation Chaos Engineering / Resiliency Testing experience for distributed applications using tools like Gremlin or Cavisson NetHavoc Enterprise Java technologies, tools and system architectures; Splunk and application monitoring tooling such as Dynatrace / AppDynamics

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12.0 - 15.0 years

55 - 60 Lacs

Ahmedabad, Chennai, Bengaluru

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Dear Candidate, We are hiring an Observability Engineer to enhance monitoring, tracing, and system visibility. Key Responsibilities: Build and maintain observability dashboards. Integrate logging, metrics, and tracing. Help teams debug using distributed tracing and logs. Required Skills & Qualifications: Experience with OpenTelemetry, Grafana, Prometheus, Loki. Strong scripting and DevOps background. Understanding of distributed systems. Soft Skills: Strong troubleshooting and problem-solving skills. Ability to work independently and in a team. Excellent communication and documentation skills. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Srinivasa Reddy Kandi Delivery Manager Integra Technologies

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8.0 - 11.0 years

35 - 37 Lacs

Kolkata, Ahmedabad, Bengaluru

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Dear Candidate, Seeking a Performance Engineer to monitor, analyze, and improve software and system performance. Key Responsibilities: Conduct performance profiling and benchmarking. Identify and eliminate bottlenecks. Implement load, stress, and endurance tests. Required Skills & Qualifications: Experience with JMeter, k6, or LoadRunner. Proficient in system metrics and tracing tools. Deep understanding of concurrency and memory management. Soft Skills: Strong troubleshooting and problem-solving skills. Ability to work independently and in a team. Excellent communication and documentation skills. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Kandi Srinivasa Delivery Manager Integra Technologies

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3.0 - 6.0 years

6 - 11 Lacs

Bengaluru

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Responsibilities: As a Full Stack Performance Analyst your responsibilities would be 1. Study workloads characteristics on IBM Power and x86 2. Executing & measuring peformance of various PowerVM (Hypervisor) functions & features 3. Using various performance tools to analyze performance & identify bottlenecks / opportunities for improving PowerVM (Hypervisor) stack/functions performance 4. Provide tuning & performance optimizations suggestion to improve performance 5. Working on client performance issues Required Technical and Professional Expertise 15-20+ years of overall IT experience. 6+ years of experience as a System Performance Analyst 5+ Experience with Oracle database performance analysis and tuning Experience doing Performance Analysis, Performance Tuning & Performance Optimization Knowledge & Experience in using Performance Monitoring Tools like vmstat, netstat, iostat, nmon, topas, top etc Knowledge & Experience in C/C++ programming Good understanding of Hypervisor & Virtualization concepts Good understanding of Virtual IO concepts Good understanding of System Architecutre Good understanding of Operating System concepts Good communication & presentation skills. Preferred Technical and Professional Expertise Knowledge of Compilers Knowledge of Assembly Programming Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Required Technical and Professional Expertise 15-20+ years of overall IT experience. 6+ years of experience as a System Performance Analyst 5+ Experience with Oracle database performance analysis and tuning Experience doing Performance Analysis, Performance Tuning & Performance Optimization Knowledge & Experience in using Performance Monitoring Tools like vmstat, netstat, iostat, nmon, topas, top etc Knowledge & Experience in C/C++ programming Good understanding of Hypervisor & Virtualization concepts Good understanding of Virtual IO concepts Good understanding of System Architecture Good understanding of Operating System concepts Good communication & presentation skills. Preferred technical and professional experience Preferred Technical and Professional Expertise Knowledge of Compilers Knowledge of Assembly Programming

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4.0 - 6.0 years

6 - 10 Lacs

Pune

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Mandatory to work 5 days from the ODC.(Hinjewadi-Pune) Maintenance and operations (AO) of ETL platform incl. 24/7 on call member. Azure DevOps, Terraform, GitHub. Pending upgrade decisionDataStage vNext (Cloud Pak), Red Hat OpenShift Primary Skill- IBM Information Server, IBM RDM, IBM WebSphere, Azure, RHEL w/Pacemaker, Windows Server, ServiceNow, Dynatrace, Ansible, Redis Secondary Skill- IBM WebSphere, IBM DB2, Perl, Java, C++, Gitlab, Python + Dash, Waitress, Nginx Good communication skill. Must be a team player. Primary Skills Primary Skill- IBM Information Server, IBM RDM, IBM WebSphere, Azure, RHEL w/Pacemaker, Windows Server, ServiceNow, Dynatrace, Ansible, Redis Secondary Skills Secondary Skill- IBM WebSphere, IBM DB2, Perl, Java, C++, Gitlab, Python + Dash, Waitress, Nginx Good communication skill. Must be a team player.

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7.0 - 12.0 years

9 - 14 Lacs

Karnataka, Tamil Nadu, Maharashtra

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We are seeking a skilled Automation Engineer Performance Automation Testing (PAT) to join our team. The ideal candidate will have a strong background in DevOps, scripting, database analysis, and performance engineering, with an added advantage if they have experience in AI/ML and Generative AI. The role involves designing, developing, and maintaining automation frameworks to enhance performance testing and streamline deployment processes. Key Responsibilities: Develop and maintain automated pipelines for performance testing using DevOps principles. Write and optimize scripts using Java, Python, PowerShell, and Shell scripting . Analyze server-client architecture , application logs, and database performance to identify and resolve bottlenecks. Work with SQL databases (SQL, PL/SQL) to extract, manipulate, and analyze data for performance testing. Leverage Azure DevOps for CI/CD integration and automation. Utilize Application Performance Monitoring (APM) tools to track application performance and identify areas of improvement. Collaborate with cross-functional teams to ensure seamless automation and performance optimization. Stay updated on emerging trends in AI/ML and Generative AI , incorporating them where applicable. Required Skills & Qualifications: Strong experience in DevOps engineering and pipeline automation . Proficiency in Java, Python, PowerShell, and Shell scripting for automation and testing. Deep understanding of performance engineering , including server-client architecture, log analysis, and database performance tuning. Hands-on experience with SQL, PL/SQL development and database query optimization. Knowledge of Azure DevOps , including CI/CD pipelines and release management. Familiarity with APM tools (e.g., Dynatrace, New Relic, AppDynamics) for monitoring and debugging. Exposure to AI/ML and Generative AI is a plus. Location - Karnataka,Maharashtra,Tamil Nadu,Telangana

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6.0 - 10.0 years

14 - 17 Lacs

Bengaluru

Hybrid

Dear Professional, We are excited to present a unique opportunity at Cognizant, a leading IT firm renowned for fostering growth and innovation. We are seeking talented professionals with 6 to 9 years of experience in ITSM,Problem Management,Root Cause Analysis,Proactive Problem Management, Reactive Problem Management,BMC Helix ,Dynatrace to join our dynamic team. Your expertise in these areas is highly sought after, and we believe your contributions will be instrumental in driving our projects to new heights. We offer a collaborative environment where your skills will be valued and nurtured. To proceed to the next step of the recruitment process, please provide us with the following details with Updated resume to sathish.kumarmr@cognizant.com Please share below details (Mandatory) : Full Name(As per Pan card): Contact number: Current Location: Interested Locations: Total Years of experience: Relevant years of experience: Current company: Notice period: NP negotiable: if yes how many days they can negotiate? : If you are Serving any Notice period Means please mention Last date of Working: Current CTC- Expected CTC- Availability for interview on Weekdays ? Highest Qualification? **Looking for Immediate Joiners and 15 Days Notice Period** Thanks & Regards, Sathish Kumar M R HR-Cognizant Sathish.KumarMR@cognizant.com

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5.0 - 8.0 years

7 - 11 Lacs

Tamil Nadu

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Duration: 12Months Work Type: Onsite Position Description: Part of 24x7 support for the client's Pro Incident management team. This Technical Support Engineer is responsible for providing technical assistance to customers and internal teams, diagnosing and resolving issues, and ensuring the smooth operation of software, hardware, and systems. They will act as the first point of contact for technical inquiries and are expected to have strong problem-solving, communication, and customer service skills Key Responsibilities: Troubleshooting and Diagnosis: Identifying the root cause of technical issues, whether hardware, software, or network related. Customer Support: Providing technical assistance to customers via phone, email, chat, or in-person. Root Cause Analysis: Conducting in-depth investigations to prevent future issues. Documentation: Maintaining accurate records of issues, solutions, and resolutions in a knowledge base or ticketing system. Collaboration: Working with various teams, including development, engineering, and product management, to resolve issues and implement improvements. System Monitoring: Continuously monitoring system performance and proactively addressing potential problems. Escalation: Knowing when and how to escalate complex issues to higher-level support teams. Meeting SLAs : Adhering to service level agreements (SLAs) for response and resolution times Skills Required: Ample knowledge and experience in Incident and Problem Management Good understanding in ITIL concepts and modern support models Good understanding and hands on ITSM tools and CI-CD Pipelines Hands on experience on the automation activities and related tools (Autosys, Control-M, ActiveBatch etc.) Hands on experience in scripting languages such as Python, Power Shell, Java, Javascript, JSON etc. Ability to understand the customer requirements thoroughly and finish the work independently Strong understanding in the modern DevOps tools and concepts Strong understanding in the cloud environments and services Skills Preferred: Experience on observability tools such as DataDog, Dynatrace, Splunk, Quantum Metric, Teams etc. will be a plus Experience or certification in GCP, SRE, ITIL etc. is a plus Good demonstration and presentation skill Excellent communication skill, quick learning ability, self confidence Experience Required: More than 5 years of experience in IT Infrastructure support Education Required: Bachelors degree in IT or related field ( BCA BTech)

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4.0 - 7.0 years

0 - 0 Lacs

Chennai

Hybrid

Overview: TekWissen is a global workforce management provider throughout India and many other countries in the world. The below clientis a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation, we have sought to make the world a better place one that benefits lives, communities and the planet Job Title: Specialty Development Practitioner Location: Chennai Duration: 12 Months Work Type: Hybrid Position Description: 4 to 7 years of experience with JMeter to perform end-to-end Performance Testing of software products Strong experience in developing JMeter scripts for testing Web based applications (Angular, React, Pega, SAP e.t.c) Strong skills on Java and/or Python programming languages Fair understanding of AI especially Prompt Engineering using LLM or APIs including a good working knowledge of integrating AI features with day-to-day automation tasks DevOps experience especially working with pipeline creation (Tekton or CloudBuild or GITHUBACTIONS) and testing tool containerization (dockers, Kubernates e.t.c) Expertise in production log analysis for workload modelling including ability to analyze client and server-side metrics to validate performance of applications. Deep understanding of Dynatrace or New Relic or AppDynamics e.t.c to identify performance bottlenecks and provide performance engineering recommendations Ability to contribute to performance engineering of applications like SW/HW Sizing, Network, Server & code optimization Exposure to GCP or similar Cloud Platform (Azure or Amazon) & ability to interpret metrics using Cloud monitoring tools (OpenShift CaaS, CloudRun metrics dashboards e.t.c) Strong problem solving and analytical skills, Ability to work independently and Self-Motivated Excellent written and verbal communication skills, in English. Skills Required: JMeter, DevOps, Python, Web based Applications, Dynatrace, New Relic, AppDynamics Experience Required: 4-7 Years Education Required: Bachelor's Degree TekWissen Group is an equal opportunity employer supporting workforce diversity.

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3.0 - 5.0 years

4 - 8 Lacs

Bengaluru

Work from Office

Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: AIOPS - Dynatrace. Experience3-5 Years.

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5.0 - 8.0 years

9 - 14 Lacs

Bengaluru

Work from Office

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Neoload. Experience5-8 Years.

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2.0 - 5.0 years

15 - 19 Lacs

Bengaluru

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Job Area: Engineering Group, Engineering Group > Software Applications Engineering General Summary: Profile, analyze the traces and optimize the performance of complex concurrent applications running on OSes such as QNX, Linux and Android running Natively as well as in virtual environments on Qualcomm Automotive platforms. Understand the customer use-cases and profile them on Auto platforms by working with multiple HW & SW teams.Understand key benchmark target based on Chipset configuration and correlation with measurement number.Analyze Performance KPIs of Automotive use-cases such as Booting, Multimedia (Camera, Display, Video playback), ADAS (Front and Surround camera perception, Driver Monitoring, Parking stack), Maps & Navigation, Rear-seat entertainment etc. Correlate performance with projections from the systems team. Optimize the booting KPI to meet customer needs.Profile/analysis the popular benchmarks KPI of CPU/GPU/DDR/IO,etc.Characterize/Analysis the hypervisor performance.OS performance comparison and gap debugging.Maintain & publish a performance dashboard across all critical use-cases.Work with customers to root-cause performance issues and lead deep-dive debugs of customer use-cases.Collaborate with cross-functional global teams to plan, execute performance activities on Auto chipsets.Writing or enhance debugging tools for easy debugging/profiling performance issues. Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Applications Engineering, Software Development experience, or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 1+ year of Software Applications Engineering, Software Development experience, or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field. 1+ year of any combination of academic and/or work experience with Programming Language such as C, C++, Java, Python, etc. 1+ year of any combination of academic and/or work experience with debugging techniques. Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

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