DWE IT Associate

CoverWallet

3 - 8 years

4 - 8 Lacs

gurugram

Posted:2 weeks ago| Platform:

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Skills Required

service level diagnostics time management analytical agile it associate customer service asset management support associate technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

What the day will look like Providing telephone and face to face technical support to users regarding Desktop issues
Following agreed procedures, respond to requests for assistance by providing information to enable users to resolve their problems
Maintaining accurate log entries of fault with resolution and contact details
Ensuring all hardware/software installations and routine upgrades are implemented according to Service Level Agreements
Providing the business with a professional service by ensuring requests are regularly updated and realistic resolution times are provided
Working on tasks as assigned by Team Leader
Providing an effective interface between users and service providers supplying all necessary diagnostic information according to procedures
Ensuring technical queries not progressing are escalated to Network Engineers according to established procedures
Participating in ongoing team training
Asset Management as required Key skills Sound technical knowledge of Desktop hardware and both standard and customised (in-house) software
Sound analytical and problem solving skills
Good time management and communication skills
Ability to manage multiple problems at once and prioritise issues
Strong customer service focus
Sound knowledge of the organisations Standard Operating Environment (SOE)

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